I Francescani In Pelago

17/03/2025: Fabulous pastry bar! Ten out of ten

09/03/2025: Let me start by saying that this pastry shop is really good in terms of the quality of the food, everything both sweet and savory is excellent. Today, however, I encountered an unpleasant service. A few days ago I ordered a cake for an anniversary, in the meantime I asked if they would take the meal vouchers I had, they replied in the affirmative, but said that I would pay when I collected it (obviously due to the weight of the cake ordered). I arrive today to collect it, I approach the cashier with the meal vouchers in hand but the cashier tells me "kindly" and with a superior tone: "for cakes only with cash or paper". I ask her why and she replies that now they no longer accept meal vouchers for cakes and trays. I found it a little unfair given that when ordering I was told that I could pay with those meal vouchers and that I have ALWAYS paid for the cakes with vouchers! I understand everything, but point it out to the customer immediately, not at the time of payment which obviously has to be done! Maybe write it down somewhere, so we avoid misunderstandings. It's a shame, also because the prices aren't the cheapest, a cake for 6 people cost €50! Too bad, really too bad!!!!