Höferalm In Malles venosta

25/06/2026: A beautiful location, good wines, and good food. The owner's wine recommendations were very appealing. Unfortunately, the service leaves much to be desired: throughout the evening, it was noticeable that regular customers were given preferential treatment, while new guests (previously unknown to the owner) were neglected. It took at least 10 minutes for us (a party of two) to receive a menu and about 20 minutes before we were offered our first glass of wine. Our appetizer order was taken incorrectly – not a big deal, as the vitello tonnato was delicious. We had to ask several times to order dessert (first for the menu, then to place the order). At the neighboring tables, which were clearly occupied by regulars, the service seemed much more attentive and efficient. Regarding the prices: they are commensurate with the excellent quality of the food and drinks, but the service (as mentioned above) is noticeably lacking for non-regulars. My conclusion: if you have to "earn" attentive service by being a regular customer, I probably won't go back. I prefer restaurants where you receive attentive service regardless of how often you visit; I don't want to be a second-class guest.