Grand Hotel Savoia In Genova

Nice hotel — but a baffling and frustrating experience at the front desk. At check-in, we were greeted not with a welcome, but with a banner about a “gratitude payment” — essentially a voluntary tip scheme. Since we were only staying one night and had no meaningful interaction with staff, I called to opt out. I was told they would “check my bill” to make sure it was removed. Next morning? Still there. I was already on a business call while my family tried to check out, and instead of handling it smoothly, the staff insisted payment had to be made with a physical card. Out of patience, I tapped my phone — and it worked instantly. No apology, no acknowledgment, nothing. For a hotel claiming five stars, this felt more like amateur hour. Good service isn’t about surprise “gratitude fees” — it’s about communication, competence, and knowing when to get out of the way so guests can enjoy their stay — and actually get on with their planned journey without unnecessary friction. Edit: funny answer - did they even READ my post? I did call them the day before and it was still on the invoice.

Beautifully decorated and clean hotel. Great breakfast and location. Unfortunately, the management falls short on customer service. We were “upgraded” to this hotel immediately after booking the neighbouring hotel, which we selected specifically for its spa. Nowhere was it communicated that the spa was unavailable at either hotels - from the time of booking right up until check in. At check in, the staff did not offer any compensatory or complimentary services to make up for this lack of critical communication.

A very nice hotel, with a variety of amenities (for adults), a very useful small outdoor playground on the third floor, a varied and delicious breakfast, a beautiful dining room, and truly exceptionally friendly staff! Convenient location, private parking, not the easiest to climb, but still essential for the area, and can be managed by the staff if needed. I would stay here again!

Comment on our stay at the Grand Hotel Savoia in Genoa. We spent two very pleasant nights at the Grand Hotel Savoia in Genoa, a splendid establishment where we fully appreciated the comfort of the premises, the quality of the services, and the varied and generous breakfast. The welcome and attentiveness of the staff deserve to be highlighted. We also took advantage of the proximity of the hotel's two restaurants, Tralalêro and Salgari, where we dined back-to-back. Unfortunately, our culinary experiences at both establishments did not live up to the hotel's standards. At Tralalêro, all dishes were served on cold plates, which detracted from the enjoyment of the dishes. Furthermore, a dish of bacalao, clearly too cold, seemed fresh from the refrigerator and had to be returned to the kitchen. At Salgari, the situation was similar: cold plates and an interminable wait for six seafood risottos, which were ultimately served barely warm, even though there were only a dozen guests in the room. To our surprise, the risotto was an unappealing turquoise blue, garnished with a few mussels and topped with a shrimp covered in sun-dried tomato skin. We would like to point out that these comments are made in a constructive spirit. It would be helpful to inform the kitchen teams at these two restaurants that guests are provided with a warming tray at breakfast, proof that it is entirely possible to serve food at a suitable temperature in this high-end establishment. Aside from these culinary disappointments, our stay at the Grand Hotel Savoia will remain a very pleasant memory, and we hope that these observations will help further improve the quality of the guest experience.

Very easy to access by car. Valet parking for €28. Barely more expensive than a local parking lot. And you can leave your car keys there with complete confidence. Very well-located hotel. For three days we explored the city on foot. Only praise for everything. The welcome, the kindness of the staff, the comfort of the room. I highly recommend it.

Grand Hotel Savoia, a landmark in Genoa. A beautiful, restored late-19th-century building with welcoming rooms. Welcoming and professional staff. Excellent, comprehensive breakfast served on the panoramic terrace. Convenient and clean garage.

Luxury hotel located about 200 meters from the Genova Piazza Principe train station. Elegant, spacious rooms with meticulous attention to detail. Spacious bathrooms equipped with every comfort. The hotel offers a variety of services, including a spa and an on-site bar. A generous buffet breakfast with top-quality products is served on the seventh floor, with the option of using the terrace overlooking the city and, in particular, the old port. Friendly and welcoming staff. Excellent experience.

Le service était excellent et la nourriture était formidable (en tout cas les pâtes) ! Rien à dire, c’est le top! Et proche de la gare (2min).

Strongly reminds of the Grand Hotel with Bill Murray. Really nice experience specially on floor 7 with the food

A beautiful hotel with attentive, professional, and friendly staff. The breakfast buffet is incredible, and the restaurant and catering are excellent. Close to the historic city center and train stations, it's perfect!