Gran Caffè dei Villini In Roma

10/02/2025: Fantastic location, friendly staff, with a shout out to the guys at reception! Excellent breakfast, with a view of Piazza Navona!!

26/01/2025: BED BUGS: I hate to write this review as I always try to settle issues privately (with the hotel manager), but I got zero response from hotel management despite several requests. I just finished a four day stay here. This hotel is beautiful and in a great location. The front desk staff were friendly. The breakfast was great. That being said, I woke up one morning to a bug crawling across my sheets (I checked - it was a bed bug). I was leaving for the day and discreetly told the front desk staff. They said they will take care of it immediately. I asked that someone from the hotel call me as I was not returning until ~19:30. Nobody did. When I returned, I was told that the sheets had been changed. I was also offered a new room. I declined since I was leaving the next morning and didn't want to pack up yet. When I checked out the next morning, I paid my bill. I told the man that I really wanted some kind of compensation and was disappointed that I did not hear from a manager the day before. He said he would talk to his manager and that they would reach out. I told him that I don't want to have to share my experience publicly - he looked concerned and said he would hope that I would try to sort things out with the hotel directly first. Well, nobody contacted me that day either. I then sent an email with images of the bug and my itchy bite. That was 3 days ago - no response. So overall this is a good hotel, but it is disappointing that management did not take the bed bug issue seriously and just my request to talk to a manager. I expect more from any hotel, especially one that bills itself as a five star one.