Baunilla Pasticceria Creativa - Broletto In Milano

I'm a regular customer who works nearby. The coffee is good, and the girls are all very nice and friendly, but I feel like I should point out that the place could use a refresh. The air conditioning has been broken since before the holidays, and these poor girls have to work in unbearable heat, even for customers who only stay for a few minutes. Truly unthinkable.

Baunilla is truly a lovely place, just steps from the Duomo, with delicious, carefully prepared pastries. But the real strength is the girls who work there: polite, smiling, professional... true professionals who deserve nothing but applause. Too bad yesterday it felt like walking into an oven. The air conditioning wasn't working (in August, in Milan!) and the atmosphere was scorching hot, almost unbearable. Not just for the customers, but especially for the staff: it's unacceptable to let people work in those conditions. A place like this deserves better—and above all, they deserve it, who put their heart and soul into it even when the weather is (literally) unbearable.