Alsolitoposto In Firenze

The food is divine. We were greeted very warmly by Giulia, who made us feel at home. The pizzas are delicious. Highly recommended!

Al Solito Posto was… okay. We grabbed a takeaway pizza to bring back to our Airbnb. The staff was friendly and the pizza itself was decent — nothing life-changing, but perfectly serviceable. The downside? We were overcharged, and of course I didn’t realize it until it was too late. So don’t be like me: double-check not just the printed receipt, but also the amount typed into the card machine before you tap. Fine for a quick bite. Good morning, and thank you for reaching out. You’re absolutely correct that your prices are set and listed on the menu. My concern wasn’t with the menu pricing but with the amount that ended up being charged on my credit card. I believe the pizza I ordered was around €14. I paid with a card that doesn’t have foreign transaction fees, and I paid in euros, so based on the exchange rate that day, the charge should have been roughly $16.50 USD. When I reviewed my credit card statement after returning home, the amount charged was $26.01 USD — noticeably higher than expected. In most restaurants we visited during our trip, the process was the same: the server enters the total into the register, provides the printed receipt, and then manually keys that same amount into the card terminal for the guest to tap. Because the amount has to be typed in, there’s always the possibility of a simple miskey — for example, entering 26 instead of 16. In many places, the staff would show me the keyed amount before I tapped, but this trip that didn’t always happen. We ate at your restaurant fairly early in our travels, and I didn’t yet realize I needed to double-check the number on the terminal before tapping. That was my mistake, and it’s something I started doing consistently for the rest of our trip. I want to be clear: I’m not suggesting this was intentional. It very well could have been an honest keying error. My note in the review was simply meant to help other travelers stay aware, as the manual-entry system leaves room for small mistakes. Thank you again for following up. I appreciate the opportunity to clarify.