I migliori ristoranti di cucina pizza e pastanella città Capannori della Lucca

08/10/2024: We thought about going to the Osteria del Gambero Rosso restaurant in Pinocchio park to be comfortable and well served, but the experience turned out to be a big disappointment. I go with my family to the restaurant shortly after 1pm with three children aged 5, 3 years and 7 months. When I arrive, no one comes to meet me despite the fact that in the large room there are a DOZEN occupied tables and several waiters. After several minutes I decide to go forward, go to meet them and they assign us a table in a fairly secluded area. We immediately decide what to order because the children are not only hungry but also tired from the morning of games so the shop assistant leaves no later than 1.10pm. Given the small crowd, I allow myself to ask if they can let the first of the children out (a pasta with tomato sauce to share) to calm them down and I am told that it will be very difficult... at this point the waiting begins. We wait, we wait, we wait. Apart from water and bread, nothing arrives and no one even pays us a glance for almost an hour. At 2.00pm the children are not only super hungry but also quite tired and I start looking around to nod to some waiter, but I only see heads down, everyone comes in and out of the kitchen like lightning and it is impossible for me to intercept them. Another 5/6 minutes pass and at this point I get up, with the baby in my arms and go to ask. A young waiter tells me he'll check and let me know. He checked, but didn't tell me anything, so much so that I had to get up a few minutes later to ask why he hadn't brought me anything back. At that point the waiter who had taken the order intervenes and tells me that it was his fault, that our order was PAUSED. I look at him quite incredulous and visibly annoyed and go back to my seat. After less than 5 minutes the pasta arrives and I comment that if the children hadn't been there I would have waited more calmly, and in response I hear myself say in a loud tone "I've already told her that it's my fault, that I made a mistake, she wants to bite me arm (and hands it to me) or what should I do should I prostitute myself?" At which point I realized that the person had no intention of doing better, beyond his own admission of the mistake. The adults' dishes arrived around 2.30pm. Here, this is precisely the point why I give ONE STAR and they will never see me again, everyone can make mistakes in their work, but a good professional tries to make up for it, shows empathy and, in such a situation, also offers a coffee, why not! But none of this, in fact, I also paid the cover for the seven-month-old baby... To be honest, I have to correct the part about the discount, as I took the receipt back in my hand after reading the restaurateur's response and had not received a reduction when paying. The discount received is €4.50 (!) out of a total of €74.50. Receipt time, since I have it in front of me, 2.44pm. For the rest, I leave it to the reader to orient himself between the two versions of the story.

27/07/2024: Credevo fosse il solito ristorante acchiappaturisti posto appena fuori un punto dove in genere vanno appunto i turisti, ma in questo ristorante a fianco del Parco Pinocchio a Collodi si mangia davvero bene. E il servizio non è da meno...