I migliori ristoranti di cucina pescenella città Caldaro sulla strada del vino della Bolzano/bozen

21/08/2025: We arrived at 5:30 PM and immediately asked for dinner. Being in South Tyrol, we were accustomed to the fact that kitchens often open at that time. We were told that the kitchen would open at 6:30 PM, so we ordered and consumed while waiting: ice cream, a Spritz, a Coke, and water. After being seated for about 45 minutes, we were informed that the table was no longer available because it had been reserved, and we were asked to vacate it immediately. When a customer is seated and begins to consume, a contractual relationship is established: the manager must guarantee clarity, continuity, and good faith in the service (Articles 1175 and 1375 of the Italian Civil Code; Consumer Code, Legislative Decree 206/2005). In our case, we had not been given any advance notice of an existing reservation, nor were we offered an alternative table. Such behavior could constitute unfair practice: the customer would have the right to dispute the bill or request compensation for the service disruption. To avoid arguments, we simply paid our bill and left, but the experience was disappointing because we expected greater organization and transparency. It's clear that we were simply guests of the restaurant—I never said otherwise—and your waiters seated us at a specific table, not at our discretion. All that was needed was to apologize.

20/08/2025: Always a pleasure to come here! Very good food, friendly service, beautiful terrace with a magnificent lake view! See you next time!!