I migliori ristoranti di cucina messicananella città Rosà della Vicenza

16/11/2025: Beautiful location, great for families. Unfortunately, the service wasn't up to par: we booked for 7:15 PM (and the restaurant opens to the public at 7 PM). When we arrived, the parking lot was appropriately crowded, and there were many people waiting in line for tables. Unfortunately, the reception staff at the entrance, instead of letting those with reservations in and seating them first, only allowed those who were first in line to sit, thus causing delays and dissatisfaction among many customers. Only after we reported the issue did another member of staff intervene and try to remedy the situation. I don't think we'll return, just out of respect. We also found a sliver of a broken plate on the child's plate; luckily, he noticed it while chewing and spat it out. We reported the matter to the manager, who was willing to listen and very kind. A separate issue: the food: everything was very good, nothing to complain about! Update 11/16/2025, after a response. Like you, I was eagerly awaiting your response, having read other recent reviews from dissatisfied customers and, consequently, your sometimes scathing comments. Certainly, with my review, I'm not asking you to acquire the ability to read minds, but perhaps to adopt an alternative approach to customer service... perhaps by repeatedly asking, "Who booked?", and thus better managing the flow of customers. I spoke of respect, because the good Lorenzo, after our complaints, didn't offer even the slightest apology. He faked a smile accompanied by a wish for a good evening, which, in my opinion, almost seemed like a joke (but it was certainly my impression, dictated by my desire to sit down and dine). Your apologies, however, were timely and, in my opinion, sincere. I'll just point out that the "incriminated" dish wasn't remade because it wasn't requested and unnecessary, but was simply rightfully removed from the bill. I'm not a "the customer is always right" person, as I've served thousands of customers, even annoying ones, over the course of nearly 10 years (in à la carte seafood restaurants). This is a circumstance that obviously neither you nor your staff can know. Precisely because of this, you should take the necessary precautions and always be courteous, as you never know who you're about to serve at any given moment...perhaps someone unfamiliar with the job, or perhaps someone who has worked or still works in hospitality. For example, at my table was a woman who has owned and managed her own bar for 15 years... Beyond this, the review expresses a personal opinion, which remains such...with the right of reply that you deserve. I gave the food almost the highest rating, and I also had kind words for you, precisely because we appreciated how you handled the situation—that is, meeting in person at the table and apologizing in person. Sometimes you don't need superpowers, just a little humanity and sincerity, which you've demonstrated. I'm sorry if I've gone on too long in my comment, but I wanted to clarify these points to avoid misunderstandings. For the rest, I wish you the best in your work, with the hope that your collaborators may see in you a leader from whom they can draw inspiration and perhaps even try to match their work.

16/11/2025: I was a guest at a birthday dinner. The food was good, and the beers were good. My only complaint was that they served a burnt steak, which was then replaced after I reported it to the waitress. I'd say it was good.