Scopri il migliore ristorante di cucina mediterraneanella città Montevecchia della Lecco
Scopri il migliore ristorante con GastroRanking
Ordinare per
Ristoranti vicini
8,2
1921 Recensioni |
|
Ristorante Passone
Montevecchia
16/03/2025: Very nice place, ample availability of seats, refined, tasty and light cuisine and above all courtesy and efficiency.
09/03/2025: Nice and quaint environment, of a high standard, but my food was not up to par. The mixed starter of cured meats and cheeses is average, when one would expect something superior.
The main reason for my negative review concerns the second course: the patanegra steak. The dish arrived at a very high temperature, with the oil still sizzling, but paradoxically the meat was cold. And when I say cold, I don't mean lukewarm, but just as cold as straight out of the refrigerator.
My friend and I pointed this out very kindly and politely. Initially we were told that it was normal, then they took our dishes back and took them to the kitchen. The solution adopted? They simply placed our dishes in the oven or, even worse, in the microwave, bringing them back to us as if nothing had happened. The result was, predictably, a meat that had become tough and the side dish of leeks and cheese completely burnt and blackened.
No apologies, no proposal to redo the dish, no comments: just complete indifference. I would never have expected such service from a historic and renowned restaurant like this.
It takes very little to remedy a mistake, even a simple apology would have been enough. The total indifference was, instead, a lack of respect for the customer
1