Scopri il migliore ristorante di cucina barbecuenella città Buguggiate della Varese

19/11/2024: I am not writing this review to evaluate the quality of the food, which I know well having been a customer for years, but to underline some important organizational aspects that this restaurant should improve. I regularly order from this restaurant with the take away service and, unfortunately, almost every time I go to pick up the order something is missing. This forces me to travel back from a distance of about 10km to retrieve the missing products. The last time, however, was the straw that broke the camel's back: a veggie burger and a portion of chips were missing for a 4-year-old girl, who had to wait at least another half hour to eat. When I expressed my disappointment and asked to speak to the manager, the guy who greeted me assured me that he would call him right away. However, after just a minute, he returned saying that the manager was no longer present and that he would only return in the evening. This seemed like a lie to me and a great lack of respect towards a loyal customer. Not only that: when they delivered the missing products to me, the portion of chips was reduced to a minimum, well below the normal quantity. In other Roadhouses, in case of similar mix-ups, an extra product is often added as an apology. Here, however, it seemed almost the opposite. Afterwards, I was contacted by the manager, who offered me a voucher for the restaurant. I told him I wasn't interested, because I frequent this place exclusively for take away orders when I'm in Varese to visit friends. I rather insisted on the importance of improving control of take away orders and paying more attention to after-sales service, because it is really frustrating to constantly have to deal with these shortcomings. Unfortunately, after this experience, I will never order take away from this restaurant again.

17/11/2024: Ok food, at Roadhouse. A little sad environment, perhaps