Trattoria Bar Il Borgo In Ormea

25/12/2024: Excellent food and impeccable service. Difficult to do better.

25/12/2024: Book in advance. Minimum 15 days. The food is fabulous! They are pet friendly! And there are gluten-free options on the menu. The service from the staff was very friendly and efficient, except for one of the girls, who was probably the one who took care of the reservations that day. And that was precisely our only problem. The restaurant requests a Re-confirmation, by email, 24 hours before booking, otherwise, on the day of booking you will receive an email canceling your table. Making the customer remember, 24 hours on the day of the reservation, to send an email re-confirming the reservation is unproductive and bureaucratic. There are customers who organize themselves and already book more than 26 restaurants for an entire trip. Imagine, if necessary, having to reconfirm everyone? One suggestion of what could be done is to automate the restaurant's reservation schedule, as many restaurants already do. Therefore, the Restaurant actively sends the customer a “friendly reminder” the day before, requesting confirmation or cancellation. But in the end it worked. Just, we had to call and reconfirm.