The Royal Hawai'ian St.Thomas In Palermo

I took part in a pizza tour with students. Too much confusion due to the presence of many other classes at the same time, loud music (we were adjacent to a disco-room), 90 minute wait for food (waiters running to speed up the times), 15 minute wait to find parking (internal parking lot full due to many parents accompanying and waiting for their children) and invitation to park on the street. However, the experience should definitely be evaluated in a different situation, perhaps with friends.

Everything is very good, first quality, I recommend it

I know the place, I have eaten there several times as a guest, this time I celebrated a family event, booked 5 months ago with a deposit. First of all, I went to them 1 week before the day of the event to agree on the last details. I spoke to a manager at the cash register who wrote down everything we agreed upon, or so he told me. On the day of the event I realized that he had not written down anything at all. Already at the entrance we were greeted by a person who could not find our table and scolded us for arriving too early but it was 7:30 pm and they themselves had told me to come at that time, so between various nervousnesses the waiters managed to fix everything as best as possible on the fly at the last minute but not in the location already agreed upon the week before. After the classic appetizers, out of 30 guests only 20 received the pizza, the other 10 received it after about 30 minutes when the others had already finished eating. The pizzas are questionable in quality, I've certainly eaten better, some guests complain because they were overcooked, almost burnt, and some others left them on their plates. The atmosphere is nice, the entertainment is fun but it started at the end of the evening because there were matches on live TV before. After the first two songs, my guests left because it was late. Good service, waiters were almost all kind, unfortunately I noticed the guy who took orders was a bit nervous and this was noted by almost all my guests. The prices are good, with their fixed menus you can eat and pay as you want. The place is nice, nothing to say, but the rest needs to be reviewed. I wonder why those who manage the place, reading the many not exactly positive reviews, don't try to remedy this, correcting certain problems and trying to improve the quality in general, the good name of the place is at stake, which I repeat is not ugly but special and welcoming.

Very good food and environment but rude service and somehow annoyed by my request to just get a beer

I felt like I was in an episode of Happy Days! Hey!!! 😍

Helpful staff, really beautiful place

Delicious food, nice and bright environment and also comfortable

Nice place and wide choice of pizza, pasta, sandwiches and sushi. Friendly staff and good value for money

Great restaurant, very unique, the staff was friendly and helpful.

Posto unico nel suo genere. Cibo buonissimo, ottimi drink e una vasta scelta. Sicuramente tornerò qui. Consigliatissimo!