Terrazza Borromini In Roma

Fantastic location, friendly staff, with a shout out to the guys at reception! Excellent breakfast, with a view of Piazza Navona!!

BED BUGS: I hate to write this review as I always try to settle issues privately (with the hotel manager), but I got zero response from hotel management despite several requests. I just finished a four day stay here. This hotel is beautiful and in a great location. The front desk staff were friendly. The breakfast was great. That being said, I woke up one morning to a bug crawling across my sheets (I checked - it was a bed bug). I was leaving for the day and discreetly told the front desk staff. They said they will take care of it immediately. I asked that someone from the hotel call me as I was not returning until ~19:30. Nobody did. When I returned, I was told that the sheets had been changed. I was also offered a new room. I declined since I was leaving the next morning and didn't want to pack up yet. When I checked out the next morning, I paid my bill. I told the man that I really wanted some kind of compensation and was disappointed that I did not hear from a manager the day before. He said he would talk to his manager and that they would reach out. I told him that I don't want to have to share my experience publicly - he looked concerned and said he would hope that I would try to sort things out with the hotel directly first. Well, nobody contacted me that day either. I then sent an email with images of the bug and my itchy bite. That was 3 days ago - no response. So overall this is a good hotel, but it is disappointing that management did not take the bed bug issue seriously and just my request to talk to a manager. I expect more from any hotel, especially one that bills itself as a five star one.

Exceptional hotel in the historic and iconic Palazzo Pamphilij directly overlooking Piazza Navona. Unbeatable kindness, competence and courtesy of the staff!

The hotel is superb in every aspect The staff was amazing, the room was beautiful, the bed and the pillows were incredible comfortable We definitely will return The only thing I would like to ask is to improve the WIFI

We had a drink at the rooftop bar. The place is just magical. On the other hand, we found the service not up to the luxury of the place.

This was our first trip to Rome. Eitch Borromini is in the perfect location. The rooms are stunning and the staff is amazing. We walked to the vast majority of our visits. Restaurants, shops and most everything you could want is walking distance and the rooms and staff are amazing