We were really looking forward to our vacation. The hotel has 5 stars, but I would give it 2 at most. Here's why: The hotel is beautiful, the staff very friendly, the pool is great, and the private beach is only a few meters away. But... it was so loud that we couldn't sleep a single night. We had room 304 on the third floor. Directly below the kitchen, where work was carried out until 1 a.m. and again from 3 a.m. We reported it to reception, but to no avail. Other guests on the third floor had the same problem... We also had no hot water twice, and the light switches in the bathroom didn't work. It's probably a problem throughout the hotel, based on what we've heard from guests. We've complained to the tour operator (TUI) and are eagerly awaiting their response.
We arrived early, and our room was already ready for us, so we dropped everything off and headed to the beach, where they had umbrellas and lounge chairs, to enjoy the sea in Cefalù. The staff, the hotel, and the beach were all wonderful!
We didn't feel this hotel offered the standard of luxury associated with a five star rating. The bedroom although of adequate size didn't really have enough drawer space and the wardrobe only had six hangers from various retail outlets. Also, the complimentary items normally supplied like bottled water, tea/coffee making facilities, bathrobe etc were missing.
On our first morning at breakfast there was nowhere for us to sit and no effort was made to either clear a table or find us a seat. There was no organisation apparent and the lack of staff was obvious.The buffet selection was reasonable but replenishment of items was often slow or non existent. The one redeeming feature was the outstanding view from the breakfast dining room.
The cleanliness of the hotel was good and particularly the daily cleaning of our bedroom.
The location is excellent offering both easy access to Cefalu town and the beach. We were informed that the garden bar & beach bar do not open until the end of May.
They came out to welcome us to the car. They parked our car. They upgraded our room and allowed us to leave at 12:00.
The breakfast buffet was exquisite. The treatment that a boy with beautiful blue eyes gave us was super professional and very kind. Thank you so much
Walk in CEFALU Sicily the enchantment of the eyes the taste buds the climate when will we return this photo was taken before the covid it is still part of what makes Sicily
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