Rose Café Patisserie In Pavia

I ordered a cake for an important event. The flavor was good, however I had specifically requested that the writing be made of sugar paste, also attaching photos for reference. On the day of the event, however, the writing had been made with the host. When ordering I had clearly specified that I didn't like the writing done in that way and that if it hadn't been possible to make it as requested, I would have opted for something else. I was assured that my request could be satisfied, also because it was a simple detail and easily achievable. Unfortunately, I wasn't the one who picked up the cake; otherwise, I wouldn't have accepted it. I also sent a private message in a polite way, complimenting the taste of the cake and expressing my disagreement with the mistake, but I never received a response, much less an apology. I had already noticed that the owner was very unpleasant, initially I thought she had simply had a bad day, I realized that this is her usual way of operating: with superficiality and rudeness. This is not a pro bono job, but a paid service and not a little. If you don't want to satisfy customers' requests, it would be more correct to refuse the order rather than make fun of them and treat them disdainfully. I am deeply disappointed and for this reason I cannot recommend this place. If I had at least received an apology, I would recommend it, but such an attitude is unacceptable, the cake was for a graduation, unrepeatable. It doesn't work that way.

The environment is very nice and welcoming, the desserts are produced by the owners and, if I could, I would give it 6 stars. Trust me and try their cakes. The only "flaw" is that since there are two of us serving, sometimes you have to wait a little.

Excellent quality, welcoming environment and friendly service

they brought me the pastries as a gift, so I can't comment on the service and the environment, but the quality of the pastries (excellent and not at all banal) deserves all 15 stars! honorable mention for the persimmon "zizzona".