05/02/2025: Very friendly and nice hotel with everything you need, nice bar and excellent staff
03/02/2025: I start from the assumption that it was a short stay lasting only 1 night.
I decided to book at this property for convenience. Strategic location near the ski lift for Mount Zoncolan on which there is a fairly popular ski resort.
Being a 4 star hotel we expected a high level of everything but this was not the case.
Room: we opted for a modern room, at least that's what it seemed like from the description and photos. The room looks quite welcoming but then going into the details it's not really like that. Fairly dated furniture, ok we are in the mountains but we need to update a bit. In the "double" bed we had the displeasure of sleeping on 2 mattresses and not on a double mattress, which gave us a night of almost "split" with the risk of our 16 month old baby getting stuck between the 2 mattresses. A positive point is the comfortable mattresses.
Negative point was the cleanliness of the room, under the bed there was an impressive accumulation of dust lasting I don't know how many days.
Clean bathroom.
Service: the staff was kind to let us check in early upon request, the lady who also takes care of the restaurant welcomed us, unfortunately we were not provided with any information on the opening times of the SPA inside the structure which we were interested in but only upon request.
The restaurant presents itself with great attention to detail, a very interesting à la carte menu with very good options including homemade pasta. We used the restaurant for both lunch and dinner. The negative point of the restaurant is that during the evening service it is not clear how the side dish buffet works, we were not told that we would be charged for each plate of side dishes that they brought to our table, the same thing only for the desserts, we were told that we would have to have one dessert each. Another negative point is having a 16 month old child pay the cover charge.
Breakfast: poor, very poor indeed, we are talking about a 4 star, it is impossible that there was no fruit, only 2 kiwis cut in half, and it was only 8 in the morning.
The spa looks quite good, small but welcoming, the heated pool is a plus for the little ones.
In short, at the end of my stay I would say that I would return just to try other dishes in the restaurant.
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