Ristorante Rubin @ Wellness Residence Schgaguler In Castelrotto

We stayed at Schgaguler expecting high-end value for the €450+/night rate. While the aesthetics and warm service (especially from Simon and Peter) impressed, the functionality and overall sense of value fell short. The positives: beautifully clean rooms with thoughtful touches like bath salts and fresh tea, stunning views, a well-equipped gym, and a pleasant breakfast with a small buffet and made-to-order options. Afternoon tea cakes were a welcome touch. However, the wellness area disappointed. The “ice room” which I looked forward to never worked, and the wider space lacks basic functional elements — no clear labels on buttons, no posted sauna temperatures, and no visible cold drinking water (though there was hot tea). We were also surprised that spa elements like the “mud room” and hiking excursions cost extra, especially given their presentation on the website and our prior experiences at similarly priced hotels in the region where such offerings were included. Room design leans heavily on form over function: no shower door leads to water spreading into the living area, the space steams up quickly, and ventilation is poor. The designer sink splashes due to its awkward geometry — the long faucet pours directly onto a flat convex drain, making it messy to use. Breakfast felt unnecessarily restricted — simple items like cheese or cold cuts must be ordered à la carte, served on oversized plates at small tables, slowing the experience. We were even told by our waitress to “order a little bit at a time” as if to suggest we should slow down - which we felt was disrespectful of our morning schedule. Schgaguler has real potential. A shift toward functional luxury would elevate the experience: include the “melarium” in the base wellness offering (as your website implies), expand the buffet rather than leaning so heavily on à la carte, and ensure the ice room — and basic spa clarity — are fully operational.

A stunningly beautiful and architecturally unique hotel!!! 🤩 Since we had previously stayed at another (also very high-quality) hotel in Siusi for years, we initially had some doubts, but these were quickly dispelled, and after our third stay, we can summarize by saying that we feel completely at home here. The location (directly from the hotel on foot to the Alpe di Siusi), the rooms (totally modern and stylish), the service (competent, attentive, prompt), and the excellent food (a la carte breakfast, cake buffet in the afternoon, and a first-class 5-course dinner) simply leave nothing to be desired. 😍 We would especially like to thank Simon at the reception, who always listens to us and is always there to help and advise us – and of course, Sandra, too; she is a top-notch sommelier and otherwise a helpful and unique person. 🙏🤗❤️ Thank goodness we've now found the right hotel for us and have already booked again for September 😅🤩 Thanks and see you soon, Alex and Elke 🤗

Amazing vacation at Schgaguler: the staff, the room, the facilities, the food, everything! The owner put its heart and soul in this hotel, highly recommanded. We were very sorry to leave. Thank you Sandra, Simon, and the other staff!

Absolutely amazing. Staff are amazing people willing to help and make your stay into best experience you ever had. Restaurant is on next level! Every dish is absolutely amazing at a fraction of a price that I would imagine for this level. Hot tub is superb and actually hit. Two heated indoor pools with different temperatures. The gym is not a room as one would expect but a full blown gym with lots of machines. The hotel is astonishingly clean. To the point that you can't find even fingerprints on huge windows that are everywhere. The little things like fresh apples in your room and special tea are superb touch. Brilliant place. Would certainly come back stay here again!

Awesome service, great views. Very close to Alpe Di Siusi

Beautiful, welcoming hotel, beautiful location, super service, high quality and excellent cuisine, beautifully designed rooms, something to laugh about the bathroom layout, beautiful indoor pool with hydromassage and sauna. Outdoor terrace with super comfortable hydromassage tub Very kind staff anyway WONDERFUL. An experience to be repeated absolutely.

For the third time we returned to the Schgaguler Hotel and for the third time we confirm that we have not found facilities like this. All the staff, from the restaurant to the reception, from the spa to the bar including the cleaning ladies, are all of a high level. The cuisine is excellent both at breakfast and dinner. This year we also brought a couple of friends with a son and they were also full of enthusiasm. I can say that it is the classic hotel that you can't wait to get there and cry when you leave. We will return soon.

One of the finest hotel experiences we have had anywhere in the world. Very tastefully designed. Top notch spa, pool and gym facilities. Tasty food and drinks that are reasonably priced. The kindness and professionalism of the staff, however, is what sets this hotel above most of the other hotels we have visited over the years. Simon added a ton of value to our trip providing detailed suggestions for hiking itinerary that included how to access the trails, level of difficulty, and weather forecasts. He also made dining recommendations for authentic, local spots that really hit the mark… which we would’ve struggled to find ourselves. The rest of the wait staff, bar tenders, house keeping and sommelier really shined as well. We would highly recommend staying at this hotel when visiting the South Tyrol region.

A wellness oasis It's beautifully furnished and very clean and well-maintained. The food is excellent. The spa area is a dream, and the gym has everything you need for a vacation. What really impressed us, though, was the entire staff. Their friendliness, helpfulness, and attentiveness are impressive. Where do you find such employees? I would give the hotel 6 stars if I could.

😊‼️exceptional I've been to many hotels around the world, but this is probably one of the best, if not the best. The only thing that should be changed is adding a glass door that closes off the shower. Since it's open to the room, it's cool to shower in February, even though the room is well heated. Beyond that, there are no words to describe the courtesy of the service, generosity, cleanliness, comfort and availability, including the high level of maintenance. The architecture and interior design are perfect, including the materials used. Breakfast and dinner are wonderful, varied and very tasty. Great and spacious gym. Heated and fun pool and children's pool. Excellent spa treatments, a variety of saunas. Unplanned hospitality is second to none, including alcohol gel kits and hand cream in every corner of the public areas.