Ristorante Rubin @ Wellness Residence Schgaguler In Castelrotto

I don't usually give 5 stars across the board, but this hotel felt like 5 stars. It felt pretty luxurious and peaceful. The interior design of this hotel was phenomenal, beautiful, flawless. The rooms were great. The service was top-notch. The location was amazing. We loved being greeted with friendly service and a welcome drink. We also loved that we didn't have to lug our heavy baggage to our room. Our hotel room was neatly decorated, clean, and simple. Great views of the Dolomites and the towns below. Service was top-notch. Everyone was super friendly and efficient. We got dinner at the hotel and the food was fresh and so delicious. The food came out fairly fast. Great selection of cocktails and wines. The location of the hotel allowed for great views of the Dolomites. The hotel was fairly central to everything else in Kastelruth. We enjoyed taking a late night swim in the pool and hot tub when no one else was there. The spa services were all booked up but sounded luxurious and high-quality. I highly recommend this hotel!!

A wonderful hotel, from the furnishings to the impeccable service. Excellent cuisine, excellent beautician. In short: we hope to be able to repeat the experience as soon as possible!

I spent 4 nights at the Schgaguler Hotel at the end of July. From the first moment I was warmly welcomed and felt completely at home. The booking processing and correspondence in advance went smoothly. To check-in you can drive directly to the hotel and the car will then be parked in the hotel garage for you (underground parking was worth its weight in gold in the hot temperatures). The hotel impresses above all with its great architecture and great service. Beautiful room with a great view of the Schlern. Spa area is good for relaxing after a strenuous hike. The food is also to be praised: breakfast, cake in the afternoon and dinner as part of the half board package left nothing to be desired. The prices for drinks were also super fair. I also took part in one of the organized hikes. I wouldn't have thought I could do the hike alone, so it was great to have an experienced mountain guide with me. Hiking sticks can also be borrowed free of charge at reception. The location of the hotel is great for trips to the Seiser Alm (great bus connection to the valley station in Seis), Seceda and Co. Thank you for a super great stay!

Spacious and very well furnished rooms albeit with less than functional services (ouch!.... the architects). Very courteous and professional staff. Delicious food, excellent breakfast. Excellent choice of wines. The sommelier is smart. We had a really good time.

We have stayed in many hotels - both professionally and privately. For me, the SCHGAGULER is one of the best hotels! Great service. Attention. Personal speech. Great food and last but not least the groundbreaking design. The perfect place to relax. We will go there again

Staff, view, comfort, food, services, availability, attention and care of guests, all simply satisfying. Well done and beautiful place in every respect. Well being

My family stayed at this hotel for 2 days late May 2024. We were welcomed warmly by the staff Sara. She and her colleague helped us settle in and offered welcome drinks and snacks. The busy season was about to start so there weren’t too many guests yet. The hotel is sparklingly clean and modern. Our rooms were facing the mountain. The view was spectacular. We initially booked a family suite but found it a bit crowded for 4 adults. Sara was so kind that she offered us 2 separate rooms. She was very patient and helped us relocate to the new rooms. She also provided suggestions to nearby attractions and public transportation info. We really appreciated her superior hospitality. The dinning room has huge floor to ceiling windows. We sat by the window every time we dined there and we couldn’t take our eyes off the view. The wine sommelier (forgot her name) was super professional and passionate about local wines. We selected a wine from South Tyrol based on her recommendation. It was perfect. The hotel has its own covered garage. We drove an electric car and there were 2 charging stations in the garage. It’s very convenient and provided the peace of mind that, when we headed out every day, the battery was fully charged. The entire experience staying in this hotel was another level and definitely worth the price. We would choose this hotel again if we come back without any hesitation.

A tale of two stars: 5-star luxury, 1-star dining. This hotel is a study in contrasts. The property itself is undeniably 5-star, with rooms and amenities exceeding expectations. The staff's politeness and helpfulness further elevate the experience. However, the formal dining is shockingly subpar, barely deserving a single star. Dinner was a disappointment: undercooked pasta stuck to the palate, drinks were overly sweet concoctions masquerading as fresh, and a salmon-avocado dish fell flat. Recommendation: By all means, stay at this hotel for its excellent accommodations and service. However, do yourself a favor and avoid their formal dining options entirely. Explore local restaurants instead - your taste buds will thank you. In summary: while the hotel itself shines, the kitchen desperately needs an overhaul to match the high standards set by the rest of the establishment. Update: Upon hearing our concerns, the hotel manager personally addressed the issue, offering a sincere apology for the subpar dining experience. In a commendable act of service recovery, they removed the entire dinner charge from our bill.

The best hotel I’ve ever visited. Very spectacular room with an amazing view with some of the friendliest and helpful staff. Excellent service and amenities in the room. The photos on Agoda don’t do it quite much justice. Well located with a supermarket merely 150m away.

Good quality hotel. The outdoor hot tub is poor, replace it with a high standard one. Excellent and professional staff. The kitchen is not always up to par. Overall I recommend it. I'll be back.