18/07/2024: The Ikea in Pisa is very welcoming, with well-arranged items and friendly staff. Complements also for the well-organized catering service with a quality menu and great variety. Thanks Ikea you are unique!
14/07/2024: The store is great, the selection is huge! Prices are very reasonable and very harmoniously correlated with the quality of the goods offered. But in my practice, a very unpleasant and depressing incident took place: my wife and three children and I carefully selected products at IKEA for more than two hours. When we approached the checkout area, my wife suggested we go to the discounted goods department, which is located in close proximity to the checkout area (on the left side). In order not to carry bags with previously selected goods, we decided to leave them in the pre-checkout area, but after 15 minutes, returning to the place where the bags were left, we did not find the bags. We contacted the girl administrator, who said that the bags were most likely sorted by the employee who is responsible for the abandoned (unpurchased) goods. My arguments regarding the fact that it is at least strange that goods left in bags for 15 minutes are uncompromisingly taken away and sorted out were not heard - the answer was something like: our rules are the same, period. Afterwards, the administrator took us to the goods sorting room, where my family and I spent about another 15-20 minutes of time, from the threshold of the room (they were not allowed to enter the room itself), from different carts with goods sorted by product groups, pointing at them remotely, again collect everything that more than two pieces of equipment, as I wrote earlier, the whole family had previously chosen in the store. To summarize, for the prices and assortment of the store - 5 stars, and for the incident and wild "rules and procedures" - minus 2 stars (((
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