25/11/2025: We visited Il Bacio during a visit to Gradara and were thrilled. The atmosphere is welcoming and refined, perfect for a relaxing lunch. The staff is friendly and attentive.
The cuisine is excellent, with fresh ingredients, authentic flavors, and meticulous presentation. We especially enjoyed the homemade pasta dishes and desserts, which were simply delicious. The value for money is also excellent.
Highly recommended for anyone who wants to enjoy excellent dishes in a pleasant setting just steps from Gradara Castle!
16/11/2025: We waited an hour for the food to arrive, and no one apologized or notified us of the delay. Plus, my wife is pregnant, and we had our five-year-old daughter with us, and the upstairs dining area was extremely noisy. Overall, it wasn't a pleasant experience.
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Thanks for your reply, but your timetable makes it clear where the problem lies.
The order was taken at 1:10 PM. The appetizer (just a few slices of cheese and bruschetta) arrived about 25 minutes later, and the pasta dishes arrived at 2:20 PM.
This means we waited 1 hour and 10 minutes for a plate of pasta, with my pregnant wife and our five-year-old daughter sitting at the table, in a very noisy room.
We fully understand that the restaurant was busy on a Sunday lunch; What's unusual is that no one comes to inform us of such a long delay or apologize, and that the customer has to wait until the bill is due to be asked if "everything went well."
Furthermore, the famous table of 15 people arrived after us, so using that as an excuse for the "confusion" only confirms poorly organized service management. With a menu of 8 appetizers, 8 first courses, and 8 second courses, we're not talking about an endless menu: if you consider it normal for customers to wait over an hour for a first course, then we simply have a different idea of what adequate service means.
The food was good, and indeed the food rating reflects that. But the overall experience—waiting times, lack of information about the kitchen during the delay, noise, and lack of attention to the situation (pregnant wife and child)—was not positive.
I acknowledge your explanations, but it's a ruined day for us, and I don't think we'll return.