On Friday morning, after enjoying breakfast and cappuccino, we bid farewell to the Italian Riviera and the gracious staff of the Grand Hotel Savoia in Genoa, Italy. Venice is a four-hour drive, and the family is eager to commence their journey. There is one caveat: our next hotel is situated on the island of Venice. We are required to travel to the Venice ferry landing, park our vehicle, and carry our luggage to the ferry that will transport us to the prestigious Hilton Molino Stucky Venice. The only way to get to this gorgeous hotel on the Venice Island is by boat. Although the property is remarkable, the front desk staff requires training to provide more precise directions, as we experienced significant challenges locating the hotel’s waterfront water taxi dock. Given my status as a Hilton Diamond member, I aim to clarify the guest check-in procedures. First, the hotel website and Hilton Honors mobile application only indicate the availability of a private shuttle boat from Piazza San Marco. The method of reaching the central Venetian piazza by a rental car is likely unfamiliar to most independent travelers. The website ought to include details regarding ferry and water taxi services in the Piazzale Roma area, Venice’s primary transportation center and a vital access point for visitors arriving by bus, car, or taxi. It is situated at the terminus of the Ponte della Libertà, the bridge linking the mainland to Venice. The central city bus station, located in a square, provides connections to airports and the mainland. Piazzale Roma serves as a convenient gateway to the historic center, providing effortless access to Santa Lucia Train Station and the water bus service. All guests should park their rental vehicles in the Venice “City Parking Garage” located in the Piazzale Roma area. Over 2,000 car parking spots and 180 for motorcycles, it's the biggest parking garage in Venice. Short-term and overnight parking is provided on ten floors for those visiting Venice. Upon securing parking, all ferry and water taxi services can be accessed at the waterfront ferry terminal, a short three-block walk from the parking garage. We recommend that you travel directly to the Hilton Molino Stucky Venice via a water taxi. The water taxi operator will assist with your luggage transfer to the vessel; you will arrive at the hotel dock within 10 minutes for check-in. The Water Taxi fare depends on the number of individuals in your group and the amount of luggage you have. We assure you the cost, including a gratuity, was a worthwhile 70 Euros. The hotel’s stunning design successfully unites ancient and modern elegance, perfectly embodying our vision for this island location in Venice. The hotel’s front desk staff provided us with exceptional service, thoroughly explaining all Hilton Diamond benefits and hotel amenities. Our two executive suites were upgraded to fifth floor waterfront rooms, affording a full vista of the Venetian lagoon, waterways and piazzas. The rooms were impeccably clean and elegantly appointed, featuring minibars, complimentary bottled water, and spacious walk-in showers. Our initial benefit of Hilton Diamond status was an exceptional happy hour at the Skyline Rooftop Bar, providing an opportunity for networking with staff and fellow members while enjoying wine, signature cocktails, Venetian cicchetti, and a breathtaking Venetian sunset. An evening water taxi journey of ten minutes to Piazzale San Marco afforded us the opportunity for shopping and dinner, which proved to be highly enjoyable.
Jerry Flanagan
.
01 Giugno 2025
10,0
Hilton never disappoints for the overall experience. Kindness and availability always and in every service offered. Only a few small improvements in the ability to give information by the young people at the reception.
We were still very good, I recommend it.
Emilio Gianfelice
.
03 Maggio 2025
8,0
Fantástica lasaña. Llegamos tarde en la noche, así que no estaba ocupado, pero el servicio y la comida era genial. No sacrificarías nada si no quisieras salir del hotel pero aún así quisieras una buena comida.
Rick P
.
07 Dicembre 2024
10,0