19/02/2025: We really enjoyed our stay at this lovely family-run hotel. What really stood out, was the attention to details like the fact that they gave us the accurate slippers and bathrobe size, or the lovely welcome snack and drinks.
The hotel is very clean, the spa includes two relaxations rooms, 3 saunas (1 outside), 1 stem room and an outside (heated) pool with lovely views on the mountains. Everything is very well organised with plenty of towels available, as well as food and drinks.
Staff was friendly and polite, we had breakfast and dinner which was well presented and varied, with many local delicacies served in a lovely dining room.
The hotel is on the road so you will need a car or you’ll need to take a bus (every 30min) to reach the pods that will take you to the slopes (5 min ride).
We really enjoyed our stay and we’ll be back!
19/02/2025: Overall we really liked our stay - a warm welcome with an aperitivo, the room was nice and spacious (a note for light sleepers: we booked a room with valley view which is in fact next to the road and you can hear the cars even with windows closed + the mattresses are quite hard), the food was delicious (no problem to make vegetarian variations), abundant breakfast, great spa, ski shuttle right in front of the hotel.
However, there were quite a few things that in a 4s hotel shouldn’t happen. When we arrived, two lights in our room didn’t work, not even the second day anybody noticed, so we had to ask for it to be fixed. No hair conditioner was provided. Our dirty tea cups were not being replaced. In general, the cleaning should be better. Important to note though, that all this was fixed very promptly after we mentioned it. Another point would be that there is no clear dresscode in the spa so you have people without their bikini and others wearing it which eventually makes everyone quite uncomfortable. Also, the area around the steam smelled a bit moldy. And last, even though the waiters knew I didn’t eat meat, it happened that I was served a dish that in fact contained some “hidden” meat (the menu didn’t mention it) - this happened when we had another than our usual waiter (who was very nice and attentive).
As mentioned, all these are little things and if this was not a 4s hotel, I wouldn’t even mention it. But in a hotel of this category/price, this shouldn’t happen.
The Fork
TripAdvisor