My server Fatima is great! She did an excellent job for everything she very smart cheerful and awesome I enjoyed her being my server and I give her 5 stars for everything and the food is also excellent! Everything was great!
Raymon Lee
.
13 Marzo 2026
10,0
Just a delightful stay - from the room, to lobby service, to breakfast, and the wonderful spa.
Roger Bass
.
02 Marzo 2026
10,0
My husband and I had a wonderful stay at Helvetia & Bristol in Florence, and it truly exceeded our expectations.
The service was absolutely exceptional. The staff went above and beyond to make my husband’s birthday feel incredibly special, with thoughtful touches and genuine warmth that made us feel truly cared for. It’s rare to experience hospitality at this level, and it made our stay unforgettable.
Our room was beautiful, spotless, and very comfortable. We also loved the little details, especially the delicious chocolate treats that added such a thoughtful, luxurious touch.
Breakfast was outstanding: fresh, delicious, and one of the highlights of our mornings. The quality and variety made it something we genuinely looked forward to each day.
The location is perfect and is central/ ideal for walking to Florence’s main sights.
From the service to the food, the room, and the atmosphere, this hotel delivers excellence across the board. We have booked another stay and we highly recommend it to anyone looking for a special experience in Florence.
Sarah Javaheri
.
25 Febbraio 2026
10,0
Excellent experience! Food was amazing. Plit was absolutely delicious. Scampi, too. Our waitress, Emma, gave us fantastic recommendations and made the whole night perfect.
Dave Campanaro
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24 Febbraio 2026
10,0
Absolutely perfect. The service, food and room were excellent. I was debating between the St Regis and the Helvetia and am so glad I chose the latter.
Sabina Delatorre
.
21 Febbraio 2026
10,0
FIVE STAR EXPERIENCE all around!!
We had a wonderful stay at the Helvetia & Bristol in Florence. The hotel is absolutely stunning and beautifully decorated — the lobby is gorgeous and the dining room is especially charming. It has one of the most beautiful breakfast rooms I’ve ever had the pleasure of sitting in, which made each morning feel special.
The highlight was our luxurious bedroom, which felt spacious, elegant, and perfect for a romantic weekend. Every detail was thoughtfully done, and the turndown service was flawless — returning to chocolates after a long day exploring Florence was such a lovely touch.
Service was consistently warm and kind, from the doormen to reception to the breakfast staff. The location is also excellent and made it very easy to walk everywhere.
The only downside was that our room was a bit noisy at night, though earplugs helped. Overall, a beautiful, well-run hotel that I would absolutely recommend.
Virginia Huffman
.
16 Febbraio 2026
10,0
The metal rod in the toilet gets warm enough to dry clothes.
PC LL
.
11 Febbraio 2026
10,0
Excellent service. The waitress Giada was extremely kind and professional. She also gave us a guided tour of the property's amenities. We will definitely be back to take advantage of the offers.
Ndrept
.
07 Febbraio 2026
10,0
A dream.
Luxurious hotel with restaurant and spa.
Everything is top-notch.
Very tasteful.
Beate Raabe
.
07 Febbraio 2026
10,0
Great stay, very picturesque and good location
Dante Talmasky
.
03 Febbraio 2026
10,0