Absolutely perfect stay! From the point of arrival and working with the front desk, to the escort to my room, touch points along the way and through check out. The staff were great and caring, the breakfast at the hotel is very good, the room was impeccable and very well furnished. The staff of the spa even managed to make it easy for me to book a last minute massage just 15 minutes after I called. The spa itself is also wonderful. Without hesitation the next time I am in Florence I will be staying here.
Brock Bell
.
27 Maggio 2024
10,0
This hotel blew my mind few times! It's in a very convenient upscale neighborhood, and the property is beautiful and classy. They even surprised us with a bottle of Prosecco for our honeymoon trip and every day left us snacks and gifts for us to enjoy. On the last day, we even got a colombo (Dove) for Easter which we took the the airport and ate while we waited for our canceled flight. I thoroughly enjoyed being here and all the staffs were extremely helpful and thoughtful. Can't wait to come back!
Agnes Kim
.
03 Aprile 2024
10,0
Very nice hotel in an extremely central area with a very nice and well-stocked SPA
Donatella Bizzarri
.
28 Marzo 2024
10,0
Beautiful places, refined and with a beautiful English atmosphere. The Cibreo restaurant is highly recommended and the spa is fabulous!!!!
sonia carletti
.
10 Marzo 2024
10,0
It was a great experience when we stayed in this lovely and boutique hotel. Everywhere you will find here if fir with your enjoyment. And everyone dedicated to help. In addition to the professional staff and high quality hospitality and facilities
Tamer Elewah
.
06 Marzo 2024
10,0
The location is very convenient
It’s just that the staff is unreliable
Ask them where they can get delicious pizza
However, there was no pizza at the place we were directed to.
What's going on
A group of more than 20 people wanted to have a drink
At first, they said they could arrange a restaurant
As a result, I was placed in the Lobby
But if there are many of us, it will be noisy
When I asked again, I asked him to look at the bar next door.
Being taken around in a circle
Go up to the first floor and then back to the ground floor
Come to the bar next door
You'll be right there when you go out.
It happens that we have to go around in a big circle
Arrived at the bar
The staff just started communicating
As a result, we still couldn’t arrange it.
It's maddening
Obviously the room is a smart system for inserting cards
The room key I got was not a smart card
And there's only one
It’s very inconvenient to have 1 key for 2 people
Not to mention that you can't lock the door with a key.
The lock is probably broken.
It is expected that the equipment is worn out.
The only advantage is that the audio from the Ipad can be connected to the TV
Stayed in so many hotels and B&Bs in Italy
Only this room can be directly connected
Unfortunately, there is only audio
The screen still doesn’t work
There is a USB on the bedside that can be plugged in directly
Very convenient
Lots of hangers
But there is no electrical potential near the clothes-hanging room
You need to unplug the coffee machine yourself to use the steam machine
no bathtub
The bathroom is relatively small
Obviously 12 o'clock is the check out time
But since 10 o'clock in the morning, someone has been trying to open my door.
besides
The biggest feature is that the elevator is not square
Very little space
Less choice for breakfast
The taste is also average
I ate a little and then went out to eat normally.
Nonki Law
.
27 Febbraio 2024
6,0
What can I say. Amazing from the minute we arrived. Best staff of any hotel in the world. Amazing location.
Lee Howard
.
21 Febbraio 2024
10,0
Superb hotel. Very central location. Staff are very accommodating and friendly.
Michael O'Sullivan
.
03 Febbraio 2024
10,0
This is by far the best hotel I stayed in Italy. We were a family with older kids. We stayed in a 2 bedroom suite , it was ver generous in size the 4 of us were lost in the space , very comfortable, clean, attention to details. The spa was a bonus . The only comment I would make is about their breakfast, there weren’t many options that are for celiac diet and there was far too much of cold meats and pastries not enough fruits and varieties of food. I would stay back with a doubt absolutely loved the place an stage location is 10/10.
Heba Hilali
.
28 Gennaio 2024
10,0