So I want to sincerely thank the staff at Circo, which is part of the hotel, for helping us out in the cold, waiting for a taxi to pick us up for New Year's Eve. The staff managed to find us a taxi, and I also want to thank the receptionist and the hotel security guard, who were incredibly kind. Thank you, thank you, thank you a thousand times! Thanks to you, we were able to get back to our hotel, which, however, did absolutely nothing to help us.
mondoloni nathalie
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01 Gennaio 2026
10,0
perfect location...staff was great and room was top notch....highly reccomended
Joel DeFabio
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31 Dicembre 2025
10,0
Beautiful hotel with extraordinarily polite and helpful reception staff, concierges, and waitstaff. Breakfast was of average quality for a top hotel, not exceptional. My room was small and comfortable but nevertheless quite expensive. The hotel’s website was misleading regarding the changing costs of the room over a period of several days.
Peter Geller
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29 Dicembre 2025
8,0
Fantastic decorations, ambiance and atmosphere but what makes this place special is the staff. The young concierge Cosimo is one of the best I’ve ever seen. The doormen are extremely friendly and knowledgeable. Great experience, I will be returning at the first opportunity.
Andrew Demonico
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27 Dicembre 2025
10,0
We loved the hotel. It is beautiful and in the heart of the city center. Everything was walkable from the hotel. The service was impeccable. I cannot say enough about all the staff. Everyone was helpful and kind.
Kim Turner
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24 Dicembre 2025
10,0
Excellent hotel with outstanding service. Everything was perfect from check-in to check-out. The room was spotless, the atmosphere was relaxing, and the staff went above and beyond to make us feel welcome. Thank you for an unforgettable stay!
Massaggiatore Firenze
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17 Dicembre 2025
10,0
A positively lovely hotel in a great location in Firenze.
Igor Sadovyi
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16 Dicembre 2025
10,0
Exceptional Hotel in a superb location
Customer service was amazing and the staff could not do enough to make our stay an experience we will never forget. If you want to create amazing memories this is the most wonderful place to do it.
Dallas Hambleton
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11 Dicembre 2025
10,0
I'd like to thank all the staff at the Hotel Helvetia & Bristol.
The location is perfect, as is the attention and service. From the doorman, to the concierge, to the front desk, and the housekeeping staff. The same goes for Ornella and the entire restaurant team.
The spa experience was also excellent. I highly recommend it!
I hope to return soon, and thank you for everything.
Rocio Gaspar
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05 Dicembre 2025
10,0
Great hotel and fantastic service
Keith Greer
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01 Dicembre 2025
10,0
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