Pasticceria Marcello In Firenze

Fabulous pastry bar! Ten out of ten

Let me start by saying that this pastry shop is really good in terms of the quality of the food, everything both sweet and savory is excellent. Today, however, I encountered an unpleasant service. A few days ago I ordered a cake for an anniversary, in the meantime I asked if they would take the meal vouchers I had, they replied in the affirmative, but said that I would pay when I collected it (obviously due to the weight of the cake ordered). I arrive today to collect it, I approach the cashier with the meal vouchers in hand but the cashier tells me "kindly" and with a superior tone: "for cakes only with cash or paper". I ask her why and she replies that now they no longer accept meal vouchers for cakes and trays. I found it a little unfair given that when ordering I was told that I could pay with those meal vouchers and that I have ALWAYS paid for the cakes with vouchers! I understand everything, but point it out to the customer immediately, not at the time of payment which obviously has to be done! Maybe write it down somewhere, so we avoid misunderstandings. It's a shame, also because the prices aren't the cheapest, a cake for 6 people cost €50! Too bad, really too bad!!!!

Nice place. Very helpful staff, I bought a cake for my boyfriend's birthday

Guys, here we fly!! and it opens. . come and enjoy!!

Nice refined place, exceptional rice pancakes, delicious coffee. Truly incredible variety of pastries! I was there yesterday for the first time even though I was Florentine... Definitely coming back.

Spacious place with an excellent pastry shop, friendly and helpful staff.

Hot donut for ever!!!!!! Top top top

Excellent food and cafe. It's a shame that every time I go there is some complexity. And today every croissant has a different price, and today every different juice has a different price, and today I can't pay for cigarettes with a debit card even if I spend €20 on breakfast. Today's top: 2 croissants and two cappuccinos to take away, I had €6 which usually in a NORMAL place is enough for a breakfast. After having sorted out the thousand questions about tastes and sizes, I am told €6.20. To which I reply I pay with the debit card. The lady at the checkout gives me a 5-minute piss-off on a Sunday morning about the fact that I have to say how I pay at the beginning, because she has now closed the account. And about the fact that the revenue agency now wants electronic invoicing (?) but what are we saying? Ma'am, but when you go shopping, do you say that you want to pay with the debit card before or after you know how much the bill is? But what are we talking about? LET'S GET BACK! Guys, a piece of advice, modernize yourselves, make it simple to STAY in front, it's kicking your ass! — I add to the response of the Marcello café, that I gave 5 stars to the food, and my review is sincere. And that I didn't use any bad words towards you, or lack of politeness towards the cashier, to whom I always addressed her and smiled. The fact that you do not respond to the content of the review is a confirmation of the review itself! Yes, despite the excellent products you sell, I will go in front like many people. Faster queues, more approachable staff, and a more streamlined mentality! WAKE UP!

Historic and reference pastry shop for the southern Florence area, well furnished place with plenty of seating both inside and outside. Excellent and well prepared desserts, decent savory dishes and an excellent selection of wines but at very high prices. Excellent birthday cakes at reasonable prices, service not always up to the rest.

Trovo una follia che il budino di riso e le brioche con il pistacchio costino di più delle altre paste. Il budino comunque non era male d neppure il cappuccino. Per educazione accoglienza e simpatia rivolgersi altrove perché qui non si trova