Pasticceria Marcello In Firenze

Breakfast at Marcello's is always an experience...high pastry shop, well-kept environment, friendly staff and very high quality

At first glance it's a nice place, but then you realize that it's a bit dated: the floor is very worn, the wood of the furniture is worn and so on. The service at the counter is not fast, the cappuccino is below average and even the pastries are nothing special. There is much better nearby. Sin.

Fabulous pastry bar! Ten out of ten

Let me start by saying that this pastry shop is really good in terms of the quality of the food, everything both sweet and savory is excellent. Today, however, I encountered an unpleasant service. A few days ago I ordered a cake for an anniversary, in the meantime I asked if they would take the meal vouchers I had, they replied in the affirmative, but said that I would pay when I collected it (obviously due to the weight of the cake ordered). I arrive today to collect it, I approach the cashier with the meal vouchers in hand but the cashier tells me "kindly" and with a superior tone: "for cakes only with cash or paper". I ask her why and she replies that now they no longer accept meal vouchers for cakes and trays. I found it a little unfair given that when ordering I was told that I could pay with those meal vouchers and that I have ALWAYS paid for the cakes with vouchers! I understand everything, but point it out to the customer immediately, not at the time of payment which obviously has to be done! Maybe write it down somewhere, so we avoid misunderstandings. It's a shame, also because the prices aren't the cheapest, a cake for 6 people cost €50! Too bad, really too bad!!!!

Nice place. Very helpful staff, I bought a cake for my boyfriend's birthday

Guys, here we fly!! and it opens. . come and enjoy!!

Nice refined place, exceptional rice pancakes, delicious coffee. Truly incredible variety of pastries! I was there yesterday for the first time even though I was Florentine... Definitely coming back.

Spacious place with an excellent pastry shop, friendly and helpful staff.

Hot donut for ever!!!!!! Top top top

Trovo una follia che il budino di riso e le brioche con il pistacchio costino di più delle altre paste. Il budino comunque non era male d neppure il cappuccino. Per educazione accoglienza e simpatia rivolgersi altrove perché qui non si trova