Passo Dopo Passo Osteria In Castellina in chianti

19/08/2024: I give this hotel 3 stars and THAT IS ME BEING GENEROUS. My recent stay at this “four-star” hotel in Chianti was underwhelming. If you stay here YOU MUST RENT A CAR. Despite requesting transportation from the airport, the hotel failed to inform us that renting a car would be essential to explore the region without feeling trapped. We wanted to leave and go to wineries, cooking classes, etc.. and it either costed a fortune or was impossible to find a diver. The location is secluded, with no nearby transport options, and there are only two restaurants, both of which were disappointing. For a Tuscany hotel, we were expecting at minimum average food, but no! Definitely not! The service was lacking, with no staff available to serve drinks or provide towels at seating areas. We went to the pool had to scavenge for our own towels, uncover the chairs, etc.. Food options were limited, especially between 2 to 7 PM. Once they close lunch at 2:30pm there is no food in sight. To make matters worse, our room had stained bedsheets and a pilly duvet, which was unacceptable for a hotel of this supposed caliber. Not to mention when we arrived to our room we were welcomed with a bag of dirty diapers 🥹. While the staff was kind, the overall experience fell far short of our expectations, particularly in terms of food and basic amenities.

16/08/2024: Amazing place, service and vibe - a must go to if you are Tuscany.