I've always had a good experience, but today I picked up some cookies I ordered and when I said they seemed a little overcooked, they said it's not their fault because they don't make them. So I wonder, just as I noticed, couldn't you have noticed it too and had them remade? I tasted them and they actually taste burnt. I'm sorry about this one.
The fried panzerotti are excellent, with a variety of flavors—meat, onion, turnip, and classic—and the bread and desserts are excellent.
They also offer delicious traditional panettone.