Pak Grill In Verona

30/08/2024: General overview - food was good (probably 4*) but service really lacking most days (probably 2* or even 1*) to the point where we stopped visiting. ✅ first visit was excellent, had veggie pizza options, great service by man in white shirt who appeared to be the manager at the time. ❌ second visit incredibly poor, different staff, different floor manager, felt completely ignored, most of the time we were there no staff visible or accessible. When we asked to pay, we were asked if we were sure if we didn't want desserts, but we hadn't even been given a dessert menu. Really poor. Food was lovely however, we had the tortellino and risotto options. ❌ third visit unfortunately just as bad. Seated, water offered up, left for 20 minutes before orders taken. Coca cola wasn't brought until reminded when food was delivered. Food was good again. Complimentary bread basket also brought, in 3 visits this was the first time this had happened. After this visit, we decided we would either not eat here again or we would order it to go and have it in our room. It almost started to feel like others were getting preferential service, possibly because they were tipping, but we paid by card and it didn't seem to be an option. Notes - the 'coperta' is a non optional charge, apparently for the cutlery etc. It replaces a service charge and is common across Italy. - the water offered is actually 3E per bottle, and never seems to be delivered intact, rather they open it first and pour. It is entirely possible the bottles are just refilled with tap water.