Osteria del tennis club In Portoferraio

17/12/2024: A guarantee in Livorno, excellent cuisine, attentive service and also prepared for various diets, see Gluten Free... Honest prices, excellent relationship with the quality of the products

09/12/2024: We had a group dinner for 24 people with a menu agreed upon for days. 30 euros for appetizer, bittico and mixed fry. Good starter, 4 stars, 3 star bittic. The surprise comes with the frying. 3 trays arrive for half the table and then... nothing! They ran out of frying flour (so they said). But how?! you have a table of 20+ people, a menu agreed days before so you know exactly what you were supposed to serve and therefore buy and half the table doesn't eat?! In total autonomy they decided to vary the menu by serving cod which arrived at least 20 minutes late when the other half had abundantly finished the fish. Among those remaining, 3 didn't even like cod. Really poorly managed service. I and the entire half left empty-handed got up without eating the second course and left the place without even receiving an apology from the manager. Possible management of the outage: 1) Notify in advance that the frying is finished and instead of serving half the table (12 people) make trays for everyone to "taste" at least the fried food and offer something else to compensate; 2) Notify in advance and evaluate whether someone is willing to eat something else à la carte while keeping the agreed cost unchanged (perhaps choosing from the least expensive dishes); 3) Offer a reasonable discount proportional to how much is not eaten (mathematically it is 7.5 euros) and consequently not drunk, not 5 euros which out of 30 seems like a joke to me. With a 10 euro discount you looked like a gentleman and mitigated the bad mood. I leave 3 stars because I don't want to damage the business and give a rating just above satisfaction, but in my opinion you deserved 2 stars.