31/03/2026: I frequent La Piadineria about twice a week during my lunch break. I have no complaints about the products or the quality, which remain consistently good. Unfortunately, however, the service often leaves much to be desired. The main issue concerns the cashier: it often happens that the discount I'm entitled to isn't applied, despite the fact that I point it out every time. On other occasions, I've been made to use a coupon without being clearly explained what it was, only to later discover that they were Piada points that I would have preferred to keep. When I asked for clarification, no explanation was given; I had the impression that the person present at the time had no idea what it was. It also happens that, if there are two of you, the bills are reversed, creating further confusion. Furthermore, in the area dedicated to picking up orders from the app, I've repeatedly been ignored while customers who arrived after me were being served, resulting in unnecessary and rather frustrating waits.
I'd like to point out that this isn't a criticism of the cashiers, who often struggle, but rather of those who should be training and coordinating them better. The staff changes rapidly—there are always new faces—and they often seem inexperienced and left alone during peak hours. It would be helpful to have more experienced staff assigned to them, especially during peak hours when it's clear they're not yet comfortable with the job.
I'll continue to be a customer, but I hope they pay more attention to service, because right now, the experience is too often marred by these issues. I don't have much hope, though, since I've read several reviews complaining of the same problems.
13/12/2025: I went to the piadina shop on Via Bergognone today. I was served by a girl who told me her name was Irene. She was super kind, and the piadina was DELICIOUS! Kudos to the staff!
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