Mercure Tirrenia Green Park In Pisa

The price-performance ratio is okay. The gardens are very beautiful. The friendliness and hospitality of the Moroccan staff and other service personnel, who make the stay even more pleasant, are particularly noteworthy.

The check-in on the day of arrival went smoothly and without any issues. The gentleman at the reception was very friendly and even spoke German with us, which we appreciated. The rooms are a bit outdated and there were some visible signs of wear and tear, but overall everything was clean. When we first entered the room, there was a very musty smell, although it disappeared after some time. I assume the room may not have been used for a while before our stay. Breakfast was okay and there was a decent selection available. However, on one of the days there was no juice available, which was a bit disappointing. The restaurant staff were very friendly and service worked well overall. We also had a balcony facing the garden, which was very nice and enjoyable. Unfortunately, the check-out experience was disappointing. We asked for an invoice, and the lady at the reception reacted very unfriendly. She raised her voice and told us that we should have informed them earlier because it takes longer to prepare. What made this even more frustrating was that we had already mentioned in the booking comments that we would need an invoice. Of course, it is understandable if preparing the invoice takes additional time, but this could have been communicated in a polite and professional manner. For example, simply explaining the delay and offering to send the invoice by email would have been completely fine for us. The rude attitude during check-out was the main negative point of our stay and definitely something that should be improved.