Mascagni Pisa In Pisa

The size of a 5-star hotel does not give off 4 stars, the hotel is tired and needs repair both in the rooms and the corridors.

Great hotel, fantastic location and service.

Stayed 3 nights, visiting family. The hotel was excellent! Very friendly staff. Good food. Beautiful views of Pisa and the mountains. Comfortable room.

Fantastic location with a beautiful indoor pool. Well furnished and quality rooms. Top service. Super recommended!

Location was perfect! You will have a nice view of Pisa and you even have a view of the Tower of Pisa! For the rest, I don't understand how this is a 5 star hotel. Poor English is spoken, when you enter the hotel you will smile. The room smelled very bad when we entered and our shampoo was not replenished. The room was poorly maintained and dirty (dusty). It was also super noisy, I was woken up several times by noise from others. The beds were nice, so another plus. The pool water was very warm and there were often no available beds. If it was a 3 star hotel it would be fine, but I didn't think it was a 5 star hotel.

Me and my partner stayed here one night on the first of April which is a holiday in Italy. Our first impression was a very distracted receptionist who gave us wrong information stating the restaurant was open when it was closed. The location for the hotel is good, 15-20 minute walk to the leaning tower of Pisa. The walk passes through a sad, dark, tunnel though. This hotel is five stars, which brought up my expectations a lot, I see the potential but everything feels torn and not maintained. The door handle comes of the door when closing, cracked plastic and bad caulk work on sockets and joints. They provided towels, hygiene products for shower which was nice but no robe. The rooms had nice TV, spacious rooms, good WiFi, mini-bar and safes which was all nice features. The breakfast was okay. I would visit again if I come to Pisa, but keep your expectations down regarding the rating.

Spacious room and towel. Great place to stay after going to Pisa

Spacious and clean rooms although I found the soap bag open and used, average breakfast, rudeness of the staff during breakfast

Good location, comfortable rooms and good restaurant for breakfast too. A few details to improve and above all the price of parking is too high

Rooms were fantastic and the balcony view of the tower of pisa was lovely. Service was okay, a little hit and miss and in the evening people at thw front desk didn't seem to know what time their own restaurant closed. Some staff were very unhelpful when it came to ordering food late at night, i had landed at 10pm and the restaurant was closed. One member suggested as a solo female traveller in a new place, that I take an unsafe 20 mins walk into the centre of Pisa to find food, alone. They wouldnt help much with fihuring out delivery options and finding an option where I could pay in cash, so I had to use my UK deliveroo and pay the conversion fees. If landing after 9pm, and staying here, please grab food from the airport before you check in!