Enchanting location, exquisite cuisine, but little attention to food intolerances
The restaurant boasts a truly picturesque view of Rome, an elegant and refined atmosphere, and offers well-structured cuisine, with dishes meticulously crafted in terms of ingredients, composition, and flavor. The service is friendly and attentive, providing pleasant company throughout the evening, but it leaves the impression of being inadequately prepared for the food served.
What left me perplexed about the overall experience was that, in a fine dining setting, some of the carelessness in managing food intolerances is difficult to understand.
When booking—which I made well in advance—I was asked if I had any intolerances, and I mentioned lactose. I subsequently sent a follow-up email to reiterate this information, expecting that after such careful consideration, completely allergen-free alternatives would be available. Yet, once I was seated, none of the dishes on the menu were suitable, except one, and no off-menu alternatives were offered.
When ordering, we had to indicate multiple options for each course, hoping the kitchen could accommodate them. The resulting menu was improvised, choosing from the courses containing "more moderate" amounts of lactose than the others, and lacking consistency (two fish dishes and one meat). Once we requested a more harmonious fish-based menu, the waiter simply returned, saying—without even asking if it would be okay—that the first course would be a seafood risotto. The second course also had only one option. The same bakery also included products containing lactose, the amounts of which remained vaguely "a little."
I honestly wonder: what's the point of asking about intolerances when booking if you're not organized to handle them with the attention expected from the premise?
During the evening, we were offered a table change to a better view, a courteous gesture we greatly appreciated, but which doesn't fully compensate for the superficiality demonstrated at the beginning.
An experience that undoubtedly has many qualities, but it requires greater attention and sensitivity to dietary requirements, especially when they are communicated well in advance and with precision. Ultimately, regarding this specific aspect, the overall feeling of the evening was one of having to pay attention to one's dishes and use various supplements to cover any potential, and poorly quantified, lactose present in the dishes.
Gerardo Faiella
.
12 Luglio 2025
6,0
Lovely place, very welcoming, try the pina colada prepared by Grazia!
elisabetta Alessandra
.
04 Luglio 2025
10,0
Our experience at La Terrazza was absolutely exceptional, truly one of our favorite dining moments. Every plate was delectable, creative, and beautifully presented. The flavors were unique, and the entire menu felt like a celebration of Italian elegance with a modern twist.
The view over Rome is exactly what you dream of romantic, inspiring, and the perfect backdrop to an unforgettable evening. But what truly elevated the night was the impeccable service, especially from Matteo, who was warm, knowledgeable, and went above and beyond to make us feel special. His attention to detail and thoughtful care did not go unnoticed, thank you, Matteo!
We’re already looking forward to coming back. A magical evening in every sense, from the setting to the service to the unforgettable food. Highly recommended.
Bouchra Kamil
.
24 Giugno 2025
10,0
Excellent food, exceptional service, great views! If you are so lucky to come here more than once, consider yourself very lucky person. Yes, for some it may be expensive, but it is worth every penny. Every meal is specifically explained which adds extra excitement. Wait for the deserts and see how they are prepared next to you. Please obey the dress code, I saw some not so careful about it.
Tunc Gundogdu
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06 Giugno 2025
10,0
Having been there several times, this time was a huge disappointment in terms of food. My wife and I had a 3-course menu and the best part was the bread and the last surprise of the dessert. There wasn't much flavor and the menu was "fishy" in a bad way. The price for two is just over 500 euros. For that price, you expect a taste experience, even though the portion sizes are small and eating is a chore.
Delicious fine dining food, with great options and extremely good service. The dishes are delicate, interesting and creative which results in a fantastic dining experience. The view from the restaurant is beautiful and feels intimate even when it is packed. The waiters are also extremely skilled and the restaurant is good at handling allergens. Would definitely come back again if I get the chance
Sophie Amalie Thomsen
.
05 Maggio 2025
10,0
the staff were professional and attentive throughout the evening. The food was very good, and you don’t necessarily need to go for the full tasting menu: a well-chosen 2 or 3 courses plus dessert is more than enough if you're not starving.
The panoramic view is stunning, easily one of the highlights of the experience. They also have a nice selection of wines to pair with your meal. A refined spot for a special dinner with a great atmosphere.
Sothy Uch
.
05 Maggio 2025
10,0
A very special place with a nice view!
Can be considered a luxury place in Eden Hotel… this place was apparently visited by some of the biggest names in Hollywood, different actor singers and public personalities from around the world, can’t even see the pictures with autograph on the wall!
There is also the redhead lady piano singer that plays amazingly and has a very nice voice!
The perfect place for a special dinner or lunch or even a drink.. as an indoors and outdoors venue!
Of course you have to consider the crisis to be more expensive than other places, considering the location, history and the quality of food and drink!
Dr. Khalid HannouneH
.
13 Aprile 2025
10,0
Top panorama of Roma from the window! The service was also amazing that they are always served with a cover then the waiters will open all the cover for four of us or let us smell the fragrance left on the cover. We took the most expensive Champagne Krug with great taste.
One more thing to be mentioned is that we were stuck in the traffic and tried to call the restaurant, they help delayed our appointment accordingly. Very helpful reception!
Wenqiu Ke
.
05 Aprile 2025
10,0
A great restaurant with exceptional food and of course excellent service. We particularly liked the fish menu with pigeon at the end. The price is of course very high, expect 300-350€ per person including wine, appetizer etc…
Alexander
.
15 Marzo 2025
10,0