Kona In Ercolano

22/10/2024: The food at this restaurant is of exceptionally high quality, locally sourced and is delicious. They obviously have an excellent resident chef, who has written a very informative menu, which adds to your enjoyment of his excellent creations. To make it a 5 star experience the staff need to be trained to provide 5 star service too. We needed to ask for cutlery, salt/pepper etc. (Many guests were helping themselves from the breakfast station)The bread needs to be offered either with oil/butter as it is at outside restaurants, as the prices on the menu reflect an expectation that all of this will be in place.

03/10/2024: Service is fundamental to a good experience while dining out. The food and the view could be exquisite but service, timing and attitude are also very important. Hence, the reason for our rating. We were a party of 6. The food on the most part was very good. But their service and timing was less than ideal. When you dine with a group you want to eat and finish pretty much at the same time. Our friends had ordered the chateaubriand which they said was delicious but cold. Their dish would have benefited by being served on heated plates. My spouse and I had ordered appetizers, grilled octopus and fried calimari which were well presented and delicious. We canceled our main course as it did not arrive and our friends had long finished their dinner. Part of their problem that evening was not having enough waitstaff for the number of customers they had. They had plenty of busboys/gals but only one waiter to take our order, prepare the table side chateaubriand as well as pay attention to all the other customers.