05/12/2024: it's the average between the terrible service and the delicious food (the lamb was amazing), even if to tell the truth one of the four second courses was practically raw (and the entrecote hadn't been asked for rare, but it arrived anyway "an entrecrude").
After the bruschetta we waited almost three quarters of an hour for our second courses, with the aggravating circumstance that they immediately brought us the side dishes which in the meantime got cold (and did not replace us). The good thing is that we had also asked about the waiting times, and we were assured that there wouldn't be long to wait. In the meantime they had even forgotten the focaccia among the appetizers "all right, if we don't have to wait much longer, don't bring it to us". And instead magically after 3 minutes the focaccia appears, at which point we are terrified that we would have eaten the second courses for dinner, perhaps. Above all, the responses, even a little controversial, are disappointing. "There were people", but it didn't seem very full to us, given that the tables next to us were empty, and in any case we were aware earlier when we asked for the waiting times and above all they don't bring the side dishes as an appetizer or worse as cold dish, but in any case once the disservice is noticed they are replaced. It must be said that to those who had been served the entrecrude and had not eaten, on request offer a mozzarella to make up for it and a bit of focaccia. "you can have two slices of ham" "no because it's part of the cutting board". There too, but what are the answers? And then they forget the focaccia too. Since everyone from the other tables left before us and without any problems, we suspect that they forgot our order and then made haste. And they burned our coffee too.
Too bad, a nice lunch ruined.
A piece of advice: when you are clearly in the wrong, it is better to remain silent without making excuses, otherwise the customer will leave even more angry. And if I think about it, giving 3 instead of 2 was a bit too far of a stretch.
24/11/2024: Good burgers, cheap prices, friendly and helpful staff. We will be back
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