06/01/2026: We stayed one night. The room was beautiful, but a few details needed fixing. The toilet leaked with an annoying noise. When the air conditioning is turned off, you can hear a fan spinning, which isn't ideal for sleeping well at night. The shampoo and shower gel in the shower were badly glued together and fell off the wall as soon as you touched them.
Vegetarians and vegans, unfortunately, don't have any options for lunch or dinner.
The breakfast was very good and well-prepared.
Otherwise, the hotel was beautiful, the staff were friendly and welcoming, and it's great for dogs because they have a dog park.
The spa also needs some work. It was super crowded and we couldn't stay inside to relax. I had a 50-minute bamboo massage, which lasted a few minutes less and seemed like they had to hurry to finish. I didn't find it relaxing, which is what you look for in a spa.
06/01/2026: A real shame, we stayed for my 50th birthday (a gift from my wife). I was given a suite, but there was nothing suite about it for what we paid, except the lake view, albeit distant. As soon as we entered, the arm of the internally installed door closer came loose (luckily I'm an installer and fixed it promptly), the power outlets were installed crookedly (these are details to consider in a suite, I'm sorry to say), the bathroom was spacious, poorly heated, with a whirlpool tub, somewhat awkwardly installed accessories, and no towel warmer. The shower was mounted too close to the sliding door trim, resulting in silicone (white, not even transparent underneath, and mold on the wood). The same sliding door, on the last night, got completely stuck even when closed, just 5 cm from closing. Luckily, I was inside the bathroom, and, as I had already fixed the door closer, I had to lift it from underneath and physically move it to unlock it and finally open it. If it had happened to a layperson, or worse, a child, the door would have had to be broken. We reported the matter to reception and were told, without any proper apology, that "those rooms will now be closed for renovations"... perhaps if we had known this earlier, we would have avoided all the hassle, which is certainly not expected from a "suite" in Varese. The cleanliness was excellent, however, including towel changes. As for the friendliness of the staff, the only person with at least a smile was the kind lady at breakfast who asked for my room number, the same one who took the time to wish me a happy birthday and put candles on my slice of cake at breakfast. I travel to a lot of hotels for work, and I think the kindness of the staff is something that should never be underestimated! I'm disappointed because the place and location are truly excellent. I hope this review serves as a warning to improve in the future, and yes...renovate everything now!
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