We stayed at this hotel during our stay in Florence and had a truly wonderful time. From the moment you enter, you can smell the pleasant aroma and feel the cleanliness.
The welcome was impeccable: the staff were kind, helpful, and always smiling. The room was perfect, spotlessly clean, and meticulously cared for; nothing was missing.
It was a wonderful stay that made our experience in Florence even better. We will definitely return and recommend it to anyone who wants to feel pampered.
Giovanna Mallardo
.
11 Marzo 2026
10,0
Absolutely recommended for the cleanliness, the functionality of the rooms and the kindness of the staff ❤️❤️❤️ We will return soon
enza volpicelli
.
11 Marzo 2026
10,0
The reception staff were very friendly and helpful. The rooms were renovated and spacious.
The breakfast was very varied. I would definitely return. Just a few minutes' walk from the city center.
serena
.
10 Marzo 2026
10,0
Excellent hotel near the Maggio Fiorentino. Stunning location. Excellent hospitality. A hotel to always consider when visiting Florence.
Renata Gaido
.
05 Marzo 2026
10,0
Staying at Hotel NH Firenze in 2026 is a polished, professional experience, modern rooms and rooftop amenities. Panoramic views of the Florence skyline. Staff members have been being helpful with local recommendations and resolving reservation issues. Spacious room, breakfast buffet.
ALFL ALFL
.
27 Febbraio 2026
10,0
We stayed two nights at the NH Firenze. It's located one tram stop from the Santa Maria Novella train station, making it very close to the city's main attractions.
We stayed in a spacious and well-lit premium room. The room was clean, but the curtains were quite dusty. The bed was comfortable, and the Wi-Fi was perfect. The only drawback was the additional in-room amenities: from a 4-star hotel, I would have expected better room service, such as slippers and a bathroom kit (cosmetics, toothpaste, and toothbrush). These are basic items, but they make a short stay enjoyable.
No complaints about the breakfast: perfect, excellent, all fresh, and a wide variety of sweet and savory options.
In conclusion: Average value for money: I paid a lot for the location and service described above. I would stay here again just for breakfast.
Francesco Volpe
.
24 Febbraio 2026
8,0
We stayed at the NH Hotel Firenze and had a truly positive experience. The location is excellent: in a quiet area, well-connected, and about a 15-minute walk from the historic center, perfect for reaching the main attractions without sacrificing peace and quiet.
The rooms are modern, spacious, and above all, impeccably clean. Breakfast also deserves a mention: varied, plentiful, and with good-quality products, ideal for starting the day.
The staff was always friendly, helpful, and attentive to our needs, helping make our stay even more enjoyable. Another highlight is definitely the terrace: a truly beautiful panoramic pool and rooftop bar, perfect for relaxing after a day in the city.
Considering the quality of the services and the location, the price is absolutely reasonable. Overall, a great experience: recommended for both tourism and business.
Karan AF
.
20 Febbraio 2026
10,0
Excellent hotel, extremely friendly staff, and a warm welcome in a room equipped with every comfort!!!
HIGHLY RECOMMENDED for your trips to Florence!!!
CONGRATULATIONS TO EVERYONE!!!
Federica Vailati
.
10 Febbraio 2026
10,0
Our stay at the NH Firenze was, overall, very good.
The room was magnificent: spacious, clean, and very comfortable. The breakfast buffet is excellent, with a wide variety of high-quality products, and the staff serving it are wonderful, always attentive and friendly.
We also want to give a special mention to a receptionist with curly hair who spoke Spanish. She was delightful, helped us at every turn, and made our stay much easier.
However, unfortunately, we had a negative experience at reception another day. We were attended to by a brunette with straight hair who was chewing gum while speaking to us and addressed us with a dismissive tone that surprised us quite a bit. Such attitudes greatly damage the excellent impression we had of the hotel.
We hope this feedback serves as constructive feedback, because the hotel is of a very high standard, and it would be a shame if details like this tarnished an otherwise very positive experience.
Patricia Garcia Román
.
08 Febbraio 2026
10,0
The hotel is well located, the rooms are large and comfortable, the beds and pillows are very comfortable, and the breakfast is delicious and very varied.
Erika Ramirez
.
04 Febbraio 2026
10,0