Hugel Keller In Montegrotto terme

15/11/2025: We often stay at this property, but unfortunately this time the experience didn't live up to expectations, especially considering the price increase compared to the previous year (60-80 euros more). We booked a support room, as we have done in the past, but unlike last year, we weren't provided with a bathrobe kit, even though it was included at the time. When we reported this, we were told "it wasn't provided." Furthermore, the room was cold. We immediately reported the problem, but despite being told they would fix it, no improvement was noticed. It's unfortunate to leave a negative review, especially for a property we've stayed at several times, but the lack of customer service and the discrepancy with past experiences cannot go unnoticed, especially considering the price paid. I hope these observations will be taken as a starting point to improve the quality of service, so that we can confidently choose them again in the future.

15/11/2025: I booked a backup room at the day spa. The only room available was a suite. I called the night before and it was fine. Honestly, I would have expected something more like a suite, but I won't go into details. The only thing I would have expected, however, was to have a warm room... despite two complaints, the temperature was only acceptable at 6 pm. It can happen, of course, as a problem, but a heater would have been enough. If I have the chance, I'll return, especially considering the pools, which are not bad, but I must admit that overall the experience was not pleasant, especially considering the total cost, which included a bathrobe and the cost of the pools.