hotel ristorante pizzeria bar MIRAGE In Brindisi

From the outside it looks like a good hotel.

Historic place overlooking the sea. I had some ice cream. It has a wide selection, live music, and pretty good service. Average price.

Amazing food and friendly staff, I’ve tried only the restaurant not the hotel.

Easter Monday, a busy day, a busy workday, but also a day of celebration and carefree fun for those who go out. The place is beautiful, with the beach and the sea right in front. We find a seat, and that's where the problems begin. The menus arrive after half an hour, after asking three different waiters. Having managed to place our order after almost an hour and noticing that the tables that arrived after ours were being served first, one of us took the liberty of asking a passing waiter why the other tables were being served before ours. We'd only been sitting for over an hour and hadn't even been served a small bottle of water. He also asked if he could find out how much longer we'd have to wait, given the presence of small children in our group. The waiter's response was: "Ma'am, today is Easter Monday, if you like. Otherwise, you can get up and leave." We looked at each other and were about to leave, but out of respect for some of the people who were working there frantically on Easter Monday, perhaps to make up for the incompetent behavior of this "kind" waiter, we decided to stay. The ice creams are coming. Here's a tip for anyone who has to choose, as some of us, including myself, did: if you choose the affogato, whether it's coffee or chocolate, choose the flavor but be careful to choose three flavors. Otherwise, as happened to us, if you have to choose two, they will do the third as they choose without warning and perhaps ruin the taste of the cup. Unfortunately, the ice cream isn't the best, but what was most annoying was the cream that seemed to have granules and therefore not good. Returning to the composition of the cup, it should be mentioned beforehand that if there are three flavors, at least make sure to mention it when ordering. Otherwise, if it was overlooked, stick to the flavors chosen and perhaps put one that doesn't fit at all. We could definitely return. The place is beautiful, but it will definitely be a cone to grab and eat on the beach. I advise the establishment that holidays bring people out, but you need to provide the right service. If it hadn't been a holiday, I, along with eight other people, wouldn't have dreamed of going out and driving more than 100 km. The day allowed for this, but make it unique and if you have to spend and invest in staff, do it. It's a good investment and it serves as a showcase for future customers. I tell the waiter that there are many ways to express your frustration with the amount of work being done, but a customer who asks isn't always synonymous with rudeness, and a simple sentence is enough to put everyone at ease. To be fair, I'm posting the photos and everyone has the right to try and perhaps get the best out of this establishment.

We stayed for a week and had a great time. The place was wonderful, the staff and waiters were amazing, very kind, always helpful, and polite. The room was spotless, the lady who came to clean it every morning, and the room had a sea view. The food was excellent, as were the pizza and the ice cream. 🥰 I hope to return soon! Thanks, see you soon 🤗

We only had coffee, but the Italian atmosphere was nice...