Hosteria Luana Di Lorenzon Nazareno In Treviso

10/03/2024: Elegant restaurant powered by the production of the adjacent farm

03/03/2024: We went for a romantic birthday dinner and also booked a room in the guesthouse. From the website it is not clear that the guesthouse is far from the restaurant, otherwise I would not have booked, since the idea was to enjoy a relaxing evening with dinner and wine and not have to take the car to go home. In any case, although at first glance the staff seemed more ironic than interested in solving the problem, except for our lady at the table who brought us a business card with a map to explain the way, we stopped for dinner. The food and wine are of good quality, the restaurant is simple and welcoming, the view is splendid, I suppose, but it was foggy, the price is that of a restaurant, not an osteria, but one would happily spend it if the service was attentive (some dishes were summarily reheated for example) . Once we left, with the navigator losing the connection because the phones both had poor reception, the 15 minute drive to get to the guesthouse (we come from Venice and arrived in 40 minutes) became 25. Okay, let's laugh about it. When we arrived the guesthouse, a very nice location, was closed, no one opened the door when we rang and there was no answer when calling. When they called us back they told us that they thought we had been contacted by an imaginary colleague who should have informed us that they would arrive in another 15 minutes. We left their restaurant, we had our colleagues before our eyes and no one said anything. Precisely it was 9pm, not the middle of the night. As if in a flash I thought that during the booking phase on the phone I had been told that they were full on Sundays and that therefore they would give me not a double but a twin with single beds so as not to have to join them and then separate them... right then and there I It seemed like they had eliminated the problem at its root. Series of unfortunate events can happen, surely the kids will improve. There is a need for better empathy and communication to the customer and to each other. Good luck!