Gran Caffè Urna dal 1885 In Viagrande

10/10/2025: Best restaurant in the Etna area. Kindness, courtesy, quality. Kudos also to the staff, especially Costanza, who are professional and passionate! 10/10 😍

05/10/2025: Personally, we ate well. Reading the reviews, we were quite worried!!! I can only give the service a 1!! We were the only ones in the restaurant initially. I would ask the girl, who isn't a "waitress," next time to have her hair done before service and not in the area near the kitchen, which is in plain view of the customers!!! First of all, the dishes you serve need to be explained... We had the aperitif... But no one explained to us what the things on the plates were!!! The next time you serve a dessert and it goes back to the kitchen for some reason, for a change or something... The plate needs to be changed!!! I was brought it with the cream that was on it completely dirty... When I told the girl not to put the cream back (in my dessert), she exclaimed that it would melt... WHAT THE HECK??? Obviously, if you put it in the microwave (at my request), I know there won't be any cream left... But not a dirty plate!!!! To the young man who provided excellent service, I'd just like to give him one piece of advice: be more cheerful and sociable... The atmosphere, having reservations, whether one or two... Given the less than pleasant temperature, it would have been appropriate to have provided a few extra calories... I'll close by saying that these are mainly suggestions, with full awareness of what happens in the restaurant industry... As a restaurant manager for 18 years!