Famiglia Desideri - Cialde di Montecatini Terme In Montecatini-terme

10/09/2025: A very beautiful, well-maintained, and high-end environment; I had the pleasure of being there for a conference. The conference room was very spacious and well-organized, and the coffee breaks were plentiful and well-organized. The reception staff were very helpful, knowledgeable, and ready to resolve any issues that might arise during the conferences. I found the lunch a bit disappointing, and let me explain: the dishes were appropriate for the event, but the quality of the products was a bit less so. I found the table setting lacking attention, cutlery not properly cleaned, glasses with lipstick stains, and, most unpleasantly, they served us the first course with a dirty rim—not from the sauce from the course, but from old, dried-on grime. Another thing: in a 4-star hotel, wait staff wearing black t-shirts shouldn't be allowed; if anything, a nice shirt with the hotel logo.

07/09/2025: Great spot, was underwhelmed by the staff. They were not very helpful nor were they welcoming. The rooms are gorgeous, as is the pool. We spent a whole day at the pool and it was lovely. The spa is not worth it. We did the “Turkish bath” which was nothing like a Turkish bath, and the “warm bath” it was a lukewarm tub. Some of the jets weren’t working either. Very disappointed for the 100 euros we spent there.