16/01/2026: ⚠️ WARNING: ORDER NEVER ARRIVED
++ I'm replying to your reply
I'm giving this review 5 stars only to give this review more visibility and warn as many people as possible.
They won't deliver the food you ordered through the app, and you'll end up wasting time waiting for an order that will never arrive, leaving you hungry.
About a week ago, we ordered food through Just Eat. Since my phone number is French, I was worried the courier might have trouble contacting me once it arrived, so I went out and waited in front of my accommodation starting 10 minutes before the scheduled delivery time.
However, despite the wait, the courier never arrived, and suddenly the order was marked as "delivered" and closed. However, I hadn't received anything at all.
The restaurant's behavior after the incident was truly disconcerting. They rejected my calls and blocked me on WhatsApp, making any further contact impossible and denying any form of assistance.
I was very angry and wanted to write a review right away, but I preferred to take the time to reconstruct the facts and describe the situation objectively. That's why I'm writing only now.
• Looking at the lowest-rated reviews, you can find many other users describing exactly the same experience as me. This is a serious problem and a management approach that appears systematic and profoundly unfair to customers.
• I don't know how it went for others, but I managed to get a refund. If you find yourself in the same situation as me, I recommend you prepare all the evidence (screenshots like the ones I collected) and let Just Eat know that you're ready to file a complaint with the consumer protection authorities.
Finally, I hope none of you have to ruin the end of a day of travel or work with an absurd experience like this. Don't be discouraged: write directly to Just Eat headquarters to file a formal complaint.
Have a good day!
++
I'm sorry, but I have all the evidence.
Also, you're lying right now: a McDonald's order was delivered to our apartment with no issues at the exact same address.
Regarding the refund, Just Eat blamed the restaurant, while you blocked me and stopped responding to my attempts to contact me.
Why would I have to wait over an hour and a half?
In the end, I was forced to file a complaint directly with the Just Eat offices in Italy and the UK, and only after two complaints did I get a refund.
Have a good day :)
04/01/2026: Everything was good and standard, very fast delivery, I finished everything in 7 minutes.
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