Dante & Gentucca In Lucca

26/04/2025: Decent pizza, welcoming atmosphere, the service leaves a little to be desired not because of the work of the employees but because of the organization.

20/04/2025: A constructive review with the hope of improvement We went to this place on Saturday evening, arriving around 9pm, probably for the second shift. There were two of us and, among the positive aspects, I want to highlight that the Margherita pizza was really good. However, the overall experience was unfortunately penalized by careless service management. We encountered significant delays: several tables around us still hadn't ordered more than 20 minutes after arriving, and in our case the wait was long too. Added to this was a certain lack of care on the part of the staff, who did not show any sign of attention or apologies for the inefficiencies, nor did they ask if we wanted anything else once dinner was finished. We understand that Saturday evenings can be complex to manage, but the place was not overly crowded and we would have expected greater responsiveness and courtesy. Furthermore, we reported a rather serious problem at our table (which I prefer not to specify publicly), but received an unprofessional response from the waiter "agg' sbagghiat". I believe that this place has potential, especially in the kitchen, but it is important to improve the organization and customer care to offer an experience that lives up to expectations.