Casale Dei Greci In Biancavilla

Hotel owner became agressive with us during breakfast when he found out that we were going to take some fruit with us for the children because they did not eat anything. He asked us to pay €50 for some fruit that actually did not cost more than €2-3. We were shocked with this attitude and gave him the fruit back. Apart this incident the stay in this hotel was good. Rooms average, breakfast average, plenty of secure parking space, neighbourhood average, pool towels not available. Reception speaks good English. Other staff friendly.

What can I say? Total relaxation, beautiful location, super helpful staff, needless to say, always delicious food.

The showers with LEDs are beautiful

We had a great time and we plan to return.

I was probably unlucky enough to have a room (104) that wasn't the best. The air conditioning was noisy and had a bad smell, making it very difficult to sleep. What I appreciated most was definitely the internal parking and the (small) pool. Breakfast was also good. If I changed rooms, I would probably return to this hotel.

I hate to say it, but I expected better from a 4-star hotel. A hotel should have a bar and a restaurant on site. When we booked our room, we asked reception if the restaurant was open. They told us it was open, but only for those who had booked, so we could use it. Unfortunately, when I asked what time we could go down to the restaurant, I was told it would be closed. Despite all this, I booked for two nights and even paid a fairly high price, considering it's mid-August. As for the rest, I don't know what else to say. The pool is open, but it's quite small, so with a few more rooms booked, it obviously gets crowded, making it difficult to swim. The minibar in the room didn't work, and the cleanliness was no problem. I'd recommend reconsidering the services a hotel should offer, because someone would be willing to pay for dinner and lunch, and not have to rush around looking for an open pizzeria!

Stayed for one night for Etnaland. Very convenient, large private parking lot, everything well-maintained and clean, both inside and out. The reception is staffed, but not at night, and the elevator is unusable from midnight to 8 am the next day; I'm not sure how a wheelchair user is supposed to manage. The hotel is keyless; you can open everything (doors and garage gate) with a code; convenient, but I'm not sure if it's practical for security. Unfortunately, the pizzeria was closed. The room was clean, but with some shabby and outdated details, such as a blackened toilet and silicone in the shower. Breakfast was simple and communal, but plentiful; excellent orange juice. Small pool with a few loungers and a lawn. There's not much to do in town, but I'd stay here again on my next trip to Etnaland.

Thank you for the welcome and hospitality, especially to the reception staff, especially Valentina, who was extremely friendly and helpful with our needs. Excellent facility, superb breakfast, and good quality products. Fantastic and quiet pool. We will definitely be back. See you next time 😘

Very helpful and very courteous staff, modern and quiet structure, very large quadruple room with a nice bathroom

Thanks for the hospitality and to the reception who was always kind and courteous for every need.