18/10/2025: It’s a great hotel. Of course we were upgraded ($$$) to one of the riverfront balcony penthouses , which are fit for a king. There is not a better room in Florence, if that’s what you seeking. A highlight of the hotel is location, the rooftop bar and restaurant are unique and beautiful. we were shown the other king rooms and they were nice.
Service and all respects in the hotel is extremely professional and friendly. The lobby is beautiful and relaxing. The location is wonderful. The food is average, nothing better than that. Highly recommended Hotel.
07/09/2025: -Hotel-
5 stars
Fantastic hotel. Upon arrival we had our luggage taken straight to our rooms, and were given a tour of the hotel, guided up to our rooms, and given a full tour of the room. We had a bottle of Chianti and some snacks at our room ready. (I cannot recall her name but this staff member was fantastic, very polite and helpful). The welcome card did have my name spelled incorrectly, which they kept calling me and my husband (my last name is Jones not James) and the card said “Happy 15th anniversary.” My husband and I are newlyweds on our honeymoon which is on Sept 15th. Very small miscommunication but it was funny to read “15th anniversary” when we have only been married a few years. Something to keep in mind for future guests, didn’t really bother me so I didn’t mention it.
We had some leftovers we kept in our fridge and asked them to warm it up for us late at night. They were happy to help, and put it on a plate with a nice silver cover so it stayed warm.
Location is perfect. Very walkable to everything we wanted to see and more.
Our room was a little loud, the doors are not soundproof. I had to wear earplugs to sleep. The TV in the room had the best channels of any hotel we had been to. My favorite part was the window overlooking to Arno river, and the extra large bathtub. If you’re a person who enjoys a nice hot bath after a long day of waking, walk down to the Lush store and buy some bath bombs or bubbles to amp up the luxury to really enjoy the bath. I miss it already!
Included breakfast was delicious and I loved that we were given fresh eggs in any style we asked for. Lovely dining room and patio to enjoy your meals.
Overall, concierge and housekeeping were very friendly, and we loved our room. We would absolutely recommend and cannot wait to come back.
- COSIMO Rooftop Bar -
4 stars We came here on our first night to enjoy the breathtaking views of the city, river, and to enjoy a drink. Our waiter kept forgetting my water, rather than apologizing to me (the woman and person who ordered the water) he kept apologizing to my husband. This was really rude, after asking for our water a third time he finally brought it. Need to work on customer service and not being vaguely sexist.
Drinks were outrageously expensive, but you’re paying for the view and romantic ambience. I wish my phone was charged to capture the beautiful view at nighttime.
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