We were very happy to find this place quite central in Novara opened although it was the 26th of December. It was a very sunny and warm day for being December, so, after picking inside and seeing that it was crowded and a bit dark, we decided to sit out.
We got to choose from a menu online and, although the prices were not the cheapest, ended up with some coffee, chocolate and a special chocolate/coffee cup.
We did ask also for some chips for our daughter and the waiter pointed out that they would be served with the drinks as part of them (as the kids wanted some ice tea).
A second waiter came bringing parts of the order and stating the price. As some things were missing (including the chips) we waited to pay.
The first waiter (the one that took the order) came back with the remaining parts but we never saw the chips we ordered and our attempt to get attention on that didn't fly anywhere. At the end, my daughter was hungry (as she is gluten intolerant she could not eat any pastry that was available) when we left.
Generally, the location is great, it was beautiful to be able to sit out. I think the interior could be a bit more classic - it felt very modern and a bit out of place thinking where the location is.
I would have expected a bit better service and professionalism in how the waiters handled our request.
The special coffee/chocolate I ordered didn't really click on me either. It cost 6.5 euro but didn't taste much except a lot of cream, it wasn't terrible, but nothing that I would consider remarkable or justifying that price.
TripAdvisor
Google
