Burgermen In Valverde

Best restaurant in the Etna area. Kindness, courtesy, quality. Kudos also to the staff, especially Costanza, who are professional and passionate! 10/10 😍

Personally, we ate well. Reading the reviews, we were quite worried!!! I can only give the service a 1!! We were the only ones in the restaurant initially. I would ask the girl, who isn't a "waitress," next time to have her hair done before service and not in the area near the kitchen, which is in plain view of the customers!!! First of all, the dishes you serve need to be explained... We had the aperitif... But no one explained to us what the things on the plates were!!! The next time you serve a dessert and it goes back to the kitchen for some reason, for a change or something... The plate needs to be changed!!! I was brought it with the cream that was on it completely dirty... When I told the girl not to put the cream back (in my dessert), she exclaimed that it would melt... WHAT THE HECK??? Obviously, if you put it in the microwave (at my request), I know there won't be any cream left... But not a dirty plate!!!! To the young man who provided excellent service, I'd just like to give him one piece of advice: be more cheerful and sociable... The atmosphere, having reservations, whether one or two... Given the less than pleasant temperature, it would have been appropriate to have provided a few extra calories... I'll close by saying that these are mainly suggestions, with full awareness of what happens in the restaurant industry... As a restaurant manager for 18 years!

My boyfriend and I went to Burgerman for dinner on a Friday and the experience was truly perfect. The service was impeccable: the girl who served us was very kind, attentive, and always available, making us feel truly at ease. The food was delicious and the portions generous. The atmosphere is also welcoming and well-kept, perfect for both a quiet dinner and an evening with friends. The wait time was only 10 minutes, they were super fast! Highly recommended, we'll be back!

My absolute favorite place, excellent quality and very polite staff

Decent food even if the quality was better before

We went to dinner at this restaurant on Saturday evening and unfortunately witnessed a truly unpleasant scene. A customer, with an arrogant attitude, got up from the table carrying his plates and violently bumped into the waiter, who was kindly trying to help him avoid injury. Despite the waiter's politeness and helpfulness, the customer continued to raise his voice and maintain aggressive behavior. Immediately afterward, he began yelling at the kitchen, complaining that a dish was late, using harsh, inappropriate language and tone. We also waited, but with patience and respect for the workers. Delays can happen, but they don't justify such shameful behavior. In the end, the owner, with great professionalism, decided not to charge the bill to that table. And they left as if nothing had happened. A scene that left us truly saddened. Respect comes first. Anyone who behaves like this is worthless.

Good dishes, good quality meat and good service, worth trying

Refined atmosphere, impeccable service, excellent food and pizzeria... congratulations

Last night I celebrated my wife's 40th birthday. I didn't know the place, it was my first experience. I had a great time in everything: the tables were perfect, well set, the food was tasty and plentiful, the staff and the owner were very kind and attentive to everything, always available for any request.

Today I celebrated my son's birthday. That's the most important thing I have. So I'm naturally very demanding, and I have to say that everything went well from the start, starting with the approach, the estimate, the way the evening unfolded, the kindness, the professionalism, the quality of the service, the courtesy, the way you took care of the guests, and above all the quality of the food. In the end, I paid less than the agreed upon estimate... something that has never happened to me before. I love you and wish you the best!! You are fantastic, but remember, perseverance is a diamond in the hole! See you soon!! And thank you 🫂