Borgo Egnazia In Fasano

Borgo Egnazia is undeniably breathtaking, the architecture is spectacular, the grounds are immaculate, and the entire property is designed like a dream. It’s one of the most beautiful hotels I’ve ever seen, and there’s no doubt it has a unique charm. A special mention goes to Patrizia, who served us at breakfast every morning with a big smile, thoughtful recommendations, and warm energy. She truly stood out and was a beautiful way to start our days. That said, the overall service and ambiance fell well below 5-star standards. The hotel feels flat and lacks the warmth, attentiveness, and energy you’d expect from a luxury property. It’s extremely quiet, which may suit some, but it felt lifeless and impersonal during our stay. We encountered several issues: • Our shower was blocked the entire week. We mentioned it twice, and nothing was done. A technician only came the day before we left, and the issue still wasn’t résolves. There was no follow-up, no apology, just indifference, which was quite surprising at this level. • No conditioner in the shower, again, for a hotel of this standard, it’s a basic amenity. I brought my own, but still had to ask, which shouldn’t be the case. • Daily inconsistencies: one night an amenity kit was missing, another day the minibar wasn’t restocked, the next there were no teas. These small things add up when you expect consistency and seamlessness. • I had booked a cooking class at the start of the stay, specifically for pasta, the only one I was interested in. I was told it would be Monday, all confirmed, then the day before I was informed it would no longer be possible as someone had booked it privately. Again, no attempt to make up for it, just another sign of disorganization and lack of care. Overall, Borgo Egnazia is worth seeing once, but more for its visual beauty than the experience. I’d suggest staying 1 to 3 nights max and treating it like a peaceful design retreat, not a full-service luxury resort. Sadly, the magic of the place is not matched by the service behind it.

To say it's wonderful is an understatement. The photos are stunning but in person it's even more so. An experience to do ❤️

How many exits are there in Borgo Egnazia?

Definitely the best resort!!! The size, the service, the luxury… everything is perfect.

The best hotel on the Puglia coast

A magical place with carefully designed architecture and superb decor (colors, ambiance, lighting, etc.). Very comfortable and perfectly equipped rooms, especially the magnificent bathroom. Superb pools. Warm and professional staff. Staying at Borgo Egnazia is a delight! Finally, note the consideration given to the environment.

From the moment you walk into the Borgo Egnazia Hotel, you’re transported into a world of elegance and tranquility. Nestled in a secluded, peaceful area, the hotel’s stunning architecture makes you feel like you’ve stepped into a modern-day castle — a true masterpiece of design that blends contemporary luxury with historic charm. Our stay was made even more memorable by the gracious hospitality of Ms. Sabina, the manager, who generously upgraded our reservation to a gorgeous two-bedroom apartment. Her warmth and professionalism set the tone for the entire experience. The staff throughout the hotel were kind, welcoming, and always ready to assist with a smile. A special highlight of our visit was the exceptional spa experience. Many thanks to Mr. Nico, Mr. Domenico, and Valentina for their outstanding spa treatments and massages — truly a rejuvenating and serene escape. If you’re seeking a luxurious getaway where art, architecture, and impeccable service come together, Borge and Genia Hotel is an absolute must. It’s not just a stay — it’s an experience you’ll cherish.

Fantastic place, professional and courteous staff

back for the third time in this place... it's like last year, I'm speechless... it's a unique place, incredible, staff of the highest quality, courteous, always smiling. I often travel to luxury hotels for work, and in my opinion it is among the best hotels in our country.

A beautiful establishment with attentive staff. Special thanks to Gabriella for her support and helpful advice, to Rosa from LA FRESCA for her smile and kindness, and to Mariachiara, whom we congratulate for her excellent French and wish her continued success. Myriam / Gérard