07/08/2025: We stayed at Schgaguler expecting high-end value for the €450+/night rate. While the aesthetics and warm service (especially from Simon and Peter) impressed, the functionality and overall sense of value fell short.
The positives: beautifully clean rooms with thoughtful touches like bath salts and fresh tea, stunning views, a well-equipped gym, and a pleasant breakfast with a small buffet and made-to-order options. Afternoon tea cakes were a welcome touch.
However, the wellness area disappointed. The “ice room” which I looked forward to never worked, and the wider space lacks basic functional elements — no clear labels on buttons, no posted sauna temperatures, and no visible cold drinking water (though there was hot tea). We were also surprised that spa elements like the “mud room” and hiking excursions cost extra, especially given their presentation on the website and our prior experiences at similarly priced hotels in the region where such offerings were included.
Room design leans heavily on form over function: no shower door leads to water spreading into the living area, the space steams up quickly, and ventilation is poor. The designer sink splashes due to its awkward geometry — the long faucet pours directly onto a flat convex drain, making it messy to use.
Breakfast felt unnecessarily restricted — simple items like cheese or cold cuts must be ordered à la carte, served on oversized plates at small tables, slowing the experience. We were even told by our waitress to “order a little bit at a time” as if to suggest we should slow down - which we felt was disrespectful of our morning schedule.
Schgaguler has real potential. A shift toward functional luxury would elevate the experience: include the “melarium” in the base wellness offering (as your website implies), expand the buffet rather than leaning so heavily on à la carte, and ensure the ice room — and basic spa clarity — are fully operational.
21/07/2025: A stunningly beautiful and architecturally unique hotel!!! 🤩
Since we had previously stayed at another (also very high-quality) hotel in Siusi for years, we initially had some doubts, but these were quickly dispelled, and after our third stay, we can summarize by saying that we feel completely at home here.
The location (directly from the hotel on foot to the Alpe di Siusi), the rooms (totally modern and stylish), the service (competent, attentive, prompt), and the excellent food (a la carte breakfast, cake buffet in the afternoon, and a first-class 5-course dinner) simply leave nothing to be desired. 😍
We would especially like to thank Simon at the reception, who always listens to us and is always there to help and advise us – and of course, Sandra, too; she is a top-notch sommelier and otherwise a helpful and unique person. 🙏🤗❤️
Thank goodness we've now found the right hotel for us and have already booked again for September 😅🤩
Thanks and see you soon, Alex and Elke 🤗
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