Arcimbaldo In Centallo

01/05/2024: We booked a table at Dulcis Vitis, which had been recommended to us several times, six months earlier for my father's 60th birthday for a group of 12 people. When we arrived at the restaurant on time, the owner of the restaurant came to the closed gate, whereupon I explained through the gate that we had a reservation, to which he immediately replied that he had no reservation and turned us away. Only when I presented the confirmation email did he open the gate without saying a word. The reception was very unwelcoming and you could tell that we were not the group he wanted for his restaurant. Once in the restaurant, he welcomed us with disinfectant, which was sprayed on our outstretched hands. A table for 12 had already been prepared, which showed that the reservation was definitely there. The food was excellent and left nothing to be desired. However, the atmosphere was rather tense throughout, as the owner told us not to be too loud, which is unavoidable to a certain extent with a group of 12 people and wouldn't have been too bad, as we were the only guests at the beginning anyway. As already mentioned, the food and wine were excellent and special requests were all fulfilled. When paying the not cheap bill (e.g. an espresso was 5 euros), I explained to the owner that we felt very unwelcome due to being turned away at the beginning and that this really detracted from the whole experience in his restaurant. He then apologized, but nothing was offered or anything else. For this price range, I would have expected a different experience.

24/04/2024: One of the finest hospitality experiences we've ever had. Much obliged Chef